Samantha Prince
Epping
Summary
Adept Pharmacy Technician with a proven track record in drug safety and inventory control, demonstrated at CVS Pharmacy. Skilled in insurance reconciliation and fostering positive relationships, I excel in delivering exceptional service and efficiency. My expertise ensures compliance with healthcare regulations, enhancing operational excellence and patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
HCA Physician Services Group
05.2023 - Current
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions.
- Answered incoming phone calls and addressed questions from patients and pharmacies.
- Set up and modified patient profiles to include current medications and insurance details.
- Verified safety and accuracy of physician orders.
- Completed prior authorizations by submitting pertinent clinical documentation.
Pharmacy Technician
CVS Pharmacy
01.2021 - 05.2023
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Lead After-School Care Staff
Epping Parks & Recreation Department
07.2017 - 12.2020
- Established positive relationships with parents, children and other staff members.
- Greeted guests and assisted with variety of questions to foster exceptional customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Kept children between ages of 5 and 11 safe and secure with vigilant oversight.
Assistant Team Leader/Shift Supervisor
Aroma Joes
03.2017 - 12.2020
- Worked with customer service to handle escalated customer issues.
- Managed team workload to reach production targets.
- Conducted new-hire trainings approximately 2-3 times per year.
- Set incentives and realistic targets associates could achieve.
- Managed team workload to reach targets for specific tasks.
- Covered shift shortages to keep production schedule on time.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Memorized ingredients and recipes for wide variety specialty drinks.
Education
No Degree - Psychology
University of Massachusetts, Boston
Boston, MAHigh School Diploma -
Epping High School
Epping, NH06-2018
Skills
- Proper labeling
- Drug utilization review
- Insurance reconciliation
- Drug safety
- Stocking shelves
- Healthcare regulations
- Drug inventory control
- FDA and HIPAA compliance
- Point of sale systems proficiency
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
HCA Physician Services Group
05.2023 - Current
Pharmacy Technician
CVS Pharmacy
01.2021 - 05.2023
Lead After-School Care Staff
Epping Parks & Recreation Department
07.2017 - 12.2020
Assistant Team Leader/Shift Supervisor
Aroma Joes
03.2017 - 12.2020
- CPhT - Certified Pharmacy Technician
No Degree - Psychology
University of Massachusetts, Boston
High School Diploma -
Epping High School
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