Samantha Purcell
Sonic
Independence,MO
18
years of professional experience
Dynamic Assistant Manager with a proven track record at Sonic, excelling in customer service and team leadership. Enhanced operational efficiency through effective training and streamlined communication, resulting in improved guest satisfaction. Skilled in money handling and safe food practices, consistently fostering a positive work environment and driving repeat business.
Work History
Assistant Manager
3 Months- Analyzed sales data to identify trends, informing promotional strategies and product offerings.
- Led training sessions on new menu items and customer service protocols for front-line employees.
- Streamlined communication between kitchen staff and front-of-house team, enhancing workflow efficiency.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server
11 Years 3 Months- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Processed orders accurately using point-of-sale systems, ensuring timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area, creating a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure seamless communication and efficient order fulfillment.
- Assisted in training new servers on menu knowledge and customer service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
2 Years- Trained and mentored team members to enhance operational efficiency and service quality.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Developed staff schedules to ensure adequate coverage during peak hours, improving customer satisfaction.
- Collaborated with management to establish and maintain high standards of food safety and cleanliness.
Server
4 Years 8 Months- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate orders and maintain quality standards.
- Assisted in training new team members on restaurant procedures and menu details.
Cook Supervisor
4 Years 8 Months- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Coordinated food preparation and cooking schedules for optimal efficiency during peak hours.
- Trained new kitchen personnel on procedures and best practices for menu items.
- Implemented inventory management techniques to reduce waste and control costs effectively.
Education
GED
Skills
Customer service
Money handling
Team leadership
Decision-making
Safe food handling
Food preparation
Timeline
Assistant Manager
Sonic
06.2026 - CurrentRead More
Server
Corner Cafe Restaurant
03.2015 - 06.2026Read More
Assistant Manager
Burger King
03.2013 - 03.2015Read More
Server
Bob Evans Restaurant
06.2008 - 02.2013Read More
Cook Supervisor
Bob Evans Restaurant
06.2008 - 02.2013Read More
Ged
GED
Read More