SAMANTHA PUSKARICH
Hobby Lobby Inc
Tulsa
4
years of professional experience
Experienced with front desk management, including guest check-ins and administrative support. Utilizes effective communication and organizational skills to enhance guest satisfaction. Track record of maintaining professional and welcoming front desk environment. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Work History
Customer Service Manager
10 Months- Coordinated store floor coverage to support peak traffic and reduce wait times.
- Trained team members on customer service expectations, cash handling, and transaction accuracy.
- Supervised front-end associates, reinforcing service standards and daily register procedures.
- Resolved customer inquiries, returns, and exchanges using store policies and POS systems.
- Addressed escalated complaints professionally, protecting customer satisfaction and store reputation.
- Monitored checkout activity, corrected register issues, and maintained accurate tender procedures.
- Collaborated with store leadership to improve service workflows and team communication.
- Supported merchandising and recovery tasks while maintaining organized, customer-ready sales areas.
Fitness Consultant
5 Months- Provided expert guidance on proper nutrition and lifestyle habits to support fitness goals.
- Drafted program policies and procedures with client input to maintain safety and prevent conflict.
- Provided client assessments to assess health goals.
- Achieved high satisfaction rates among clients due to exceptional communication skills, empathy, active listening abilities.
- Educated clients on proper exercise techniques, minimizing injury risk and maximizing workout efficiency.
- Provided tours to new members and existing members.
- Educated members and new clients with information about personal training and often had it in addition with new memberships.
- Outgoing calls and cold calls for new inquiries and memberships to find new leads.
Front Desk Associate
9 Months- Managed front desk operations, ensuring member satisfaction and effective communication.
- Assisted members with inquiries, providing accurate information on gym services and policies.
- Processed membership applications efficiently using system software to maintain organized records.
- Coordinated with fitness staff to schedule classes and personal training sessions.
- Collected fees and overdue balances through outgoing calls.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Collaborated with management to align training initiatives with organizational goals.
Cashier
2 Years 6 Months- Processed customer transactions efficiently and accurately using point-of-sale (POS) systems.
- Assisted in inventory management by tracking stock levels and replenishing merchandise as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Greeted customers entering the store and responded promptly to customer needs.
- Implemented promotional strategies to boost sales during peak hours, enhancing overall store performance.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
High School Diploma
Skills
Time management
Listening skills
Scheduling appointments
Conflict management
Multi-line phone systems
Front desk management
Communication skills
Problem-solving skills
Guest relations
Credit card handling
Timeline
Customer Service Manager
Hobby Lobby Inc
09.2025 - 07.2026Read More
Fitness Consultant
EOS Fitness
10.2024 - 03.2025Read More
Front Desk Associate
EOS Fitness
01.2024 - 10.2024Read More
Cashier
Pudgy Pup Collectables
04.2022 - 10.2024Read More
Connections Academy
High School Diploma
Read More