Samantha Quiroz
Chicago,IL
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Venus Fashion
Chicago, IL
06.2021 - Current
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Taking sensors off the clothes
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Food Service Worker
Mr Submarine
Calumet City, IL
04.2019 - 11.2020
- Responded promptly to customer inquiries regarding menu items or special requests.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties as assigned by management.
- Assisted with inventory management and restocking supplies as needed.
- Organized take-out orders for customers who requested them.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Food Service Worker
Babas famous Philly steak & lemonade
Calumet City, Illinois
08.2017 - 03.2018
- Responded promptly to customer inquiries regarding menu items or special requests.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Prepared beverages such as coffee, tea, soda.
- Cleaned kitchen areas, equipment and utensils.
Education
High School Diploma -
Thornton Fractional North Hs
Calumet City, IL05-2015
Skills
- Customer Service
- Order coordination
- Product Merchandising
- Customer Complaint Resolution
- Merchandise Restocking
- Payment Collection
- Cash Handling
- Guest Services
- Cross-selling abilities
Timeline
Customer Service Cashier
Venus Fashion
06.2021 - Current
Food Service Worker
Mr Submarine
04.2019 - 11.2020
Food Service Worker
Babas famous Philly steak & lemonade
08.2017 - 03.2018
High School Diploma -
Thornton Fractional North Hs