Work History
Summary
Skills
Education
Overview
Certification
Generic

Lilia Camacho

Grand Prairie,TX

Work History

Benefits Administrator/Leave Absence Management

Eduro Healthcare
Salt Lake City, Utah
09.2023 - Current
  • Analyzed and reported on benefits policies; implemented changes to enhance cost efficiency.
  • Educated HR team and employees on benefits through training sessions, QR codes, SOPs, and distributed wallet cards.
  • Managed leave and processed payments for employee benefits and communication.
  • COBRA enrollment processes, facilitating smooth employee transitions.
  • Supported the decision-making process for benefit plan renewals.
  • Managed communication of child support medical notices with government agencies for compliance.
  • Escalated benefit concerns.
  • Open Enrollment Presentations.
  • Developed recommendations to improve the organization's personnel policies and practices.

Pre Planning Advisor Funeral Services

Dignity Memorial
Grand Prairie, TX
02.2023 - 01.2024
  • Conducted pre-need consultations to understand client preferences and needs.
  • Educated clients on funeral arrangements, resulting in personalized service.
  • Identified and addressed customer needs with care, improving client experience and satisfaction.
  • Communicated regularly with family members throughout the planning process to provide updates and answer questions.
  • Followed up with customers after the completion of a service to ensure satisfaction was achieved.

Benefits Account Manager

Next Level Insurance Agency
Addison, TX
02.2021 - 01.2023
  • In-depth training and memberships to gain education and experience in my role, in addition to my license. (NAIFA, NABIP-TX)
  • Gained new clients by providing tailored consultations on benefits to align with their specific needs.
  • Partnered with carrier representatives and underwriters to enhance benefit offerings and address client inquiries.
  • Implemented processes for new and renewal groups, employee benefits, enrollment meetings, customized benefit handouts, and claims processing to enhance client experience.
  • Mentored and trained incoming account managers and coordinators.

Employee Benefits Specialist

Higginbotham
Fort Worth, TX
08.2018 - 01.2021
  • Facilitated Open Enrollment presentations to educate employees on benefit options and enrollment procedures.
  • Streamlined documentation of administrative procedures for benefit processes to enhance clarity and compliance.
  • Documented administrative procedures for benefit processes to ensure consistency and compliance.
  • Responded to customer inquiries with clear information to address concerns and resolve issues with empathy.

Customer Service/Contracts

Premier Designs
Irving, TX
09.2006 - 07.2018
  • Guided prospects in processing contracts, orders, and inquiries related to products and billing, ensuring accuracy and timely resolutions throughout 11 years.
  • Resolved customer concerns through active listening and tailored solutions, resulting in increased customer loyalty.
  • Resolved customer issues by actively listening and providing effective solutions.
  • Supported business owners in managing websites and online processes through prompt responses to incoming calls, leading to improved customer satisfaction.
  • Established and nurtured working relationships with peers, fostering collaboration and a supportive work environment.

Summary

Dedicated to continuous improvement and performance enhancement. Demonstrated success in fostering productive team environments and achieving collective goals. Strong interpersonal skills facilitate effective collaboration and communication.

Skills

  • ACA compliance reporting
  • COBRA administration
  • Benefit education
  • Insurance plans
  • Onboarding training
  • Workplace training programs
  • Data reporting
  • HRIS software expertise
  • Excel reporting
  • Microsoft 365
  • Account management
  • Client management
  • Vendor relations
  • Workplace training programs

Education

MBA - Strategic Communications

Southeastern Oklahoma State University
Durant, OK
01-2028

Bachelor of Science - Psychology

Oklahoma State University
Stillwater, OK

Overview

20
20
years of professional experience
1
1
Certificate

Certification

  • Accident, Life, Health License

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Lilia Camacho