Samantha Randazzo
Roselle Park,NJ
Summary
A seasoned customer service specialist with a solid record in assisting clients, managing cashier duties, and fostering good interactions. renowned for being amiable, trustworthy, and capable of maintaining composure in hectic situations. competent in handling client issues, accurately completing transactions, and fostering enduring bonds through superior communication and meticulous attention to detail. A diligent team player that takes delight in offering excellent customer service and making sure clients are happy. Has good math and problem-solving skills, excellent verbal and written communication skills, and a strong desire to give consumers outstanding service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Modern Auto Body
01.2026 - 07.2026
- Welcomes customers and assesses service needs.
- Schedules estimates, repairs, and vehicle pickups.
- Explains repair procedures, timelines, and costs.
- Provides repair status updates and addresses customer questions.
- Resolves complaints and promotes customer satisfaction.
- Communicates with insurance adjusters and rental car providers.
- Processes invoices, payments, and repair documentation.
- Maintains customer records and ensures data accuracy.
- Supports administrative and front-desk operations.
Seasonal Flex Shopper
Whole Foods Market
05.2025 - 01.2026
- Managed order staging and fulfillment in a fast-paced environment, maintaining productivity under time-sensitive conditions.
- Accurately located and picked items for customer orders using a mobile app, ensuring efficient navigation throughout the store.
- Verified product accuracy and condition against order lists, ensuring all items were correctly packaged for delivery or pickup.
- Utilized mobile technology for real-time updates on order details, item locations, and customer communication.
- Communicated with customers regarding order issues, including substitutions or inquiries about unavailable items.
- Adapted to various departments within the store based on order requirements and staffing needs.
- Remained on foot for extended periods to complete tasks, maintaining focus and efficiency during physically demanding shifts.
Student Worker
Rutgers University
10.2024 - 05.2025
- Sanitized tables with anti-bacterial sprays.
- Swept floors as well as vacuum carpets.
- Helped serve food on lunch line as well as prepared food in the back of the kitchen.
- Took out garbage and replaced bags.
- Refilled/replaced condiments as well as napkins.
- Helped prepare and manage special events for students.
Digital Personal Shopper
Walmart
10.2023 - 05.2024
- Utilized a mobile application to finish orders.
- Worked efficiently with clients to fulfill order specifications and service standards.
- Met quality standards for punctuality and correctness on a regular basis.
- Checked orders for accuracy and purchase dates before they were picked up.
- Completed orders were put in temperature-controlled, labeled storage until the buyer picked them up.
- Selected precise and high-quality products for more than 100 daily client orders.
- Maintained and cleaned the whole workspace.
- Fulfilled customer orders by reviewing, locating, preparing, and packaging merchandise.
- Made appropriate product substitutions and consulted with customers as needed to ensure satisfaction as well as following up on out-of-stock merchandise.
- Memorized store layout to fulfill orders using the shortest, most efficient route.
Housekeeper
Two Maids
04.2023 - 07.2023
- Cleaned and sanitized public restrooms, offices, and residential areas.
- Swept, mopped, and vacuumed floors, carpets, and furniture as well as cleaning mirrors and windows.
- Made beds, refilled hand towels and toilet paper.
- Folded laundry and dusted every corner.
- Tidied and organized personal items and belongings in a neat and orderly fashion.
Sales Associate
Spencer's
07.2021 - 01.2023
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Introduced promotions and sale opportunities, enticing customers.
- Operated cash register and POS to process sales transactions and handle payments.
- Helped customers locate products and checked store system for merchandise at other sites.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
Seasonal Sales Associate
Spirit Halloween
08.2022 - 11.2022
- Worked closely with customers to understand their needs, respond to their inquiries about products, and make the appropriate recommendations are all part of the tasks and obligations of a sales associate.
- Drove sales through customer engagement, suggestive selling, and knowledge exchange of the products.
- Answered the inquiries of the guests as well as leading consumers to racks and counters by escorting them.
- Retrieved goods from the sales floor, the stock room, or other inventory locations.
- Utilized the POS system in the store to take payment as well as exchanges and refunds.
Cashier
Taco Bell
12.2018 - 01.2020
- Processed cash, check, and credit cards for customer purchases.
- Addressed customer needs and concerns as well as making product recommendations to increase sales.
- Delivered service excellence through all points of contact.
- Maintained inventory and store visual presentation to meet customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enforced store safety and cleanliness standards, reducing hazards.
- Built and maintained positive working relationships with co-workers.
Education
Associate of Science - Liberal Arts and Sciences
Union County College
Cranford, NJ08-2022
Skills
- Customer Service
- Product knowledge
- Cash handling
- Attention to Detail
- Verbal communication
- Written communication
- Time management
- Multitasking
- Organization
- Flexibility & Adaptability
- Problem solving
- Team Bonding
Timeline
Customer Service Representative
Modern Auto Body
01.2026 - 07.2026
Seasonal Flex Shopper
Whole Foods Market
05.2025 - 01.2026
Student Worker
Rutgers University
10.2024 - 05.2025
Digital Personal Shopper
Walmart
10.2023 - 05.2024
Housekeeper
Two Maids
04.2023 - 07.2023
Seasonal Sales Associate
Spirit Halloween
08.2022 - 11.2022
Sales Associate
Spencer's
07.2021 - 01.2023
Cashier
Taco Bell
12.2018 - 01.2020
Associate of Science - Liberal Arts and Sciences
Union County College