Samantha Ray
Sacramento,CA
Summary
Results-driven Supervisor with expertise in resolving critical issues in fast-paced environments, recognized for building and leading high-performing teams. Demonstrates exceptional organizational skills and a commitment to continuous improvement, driving operational efficiency. Proven ability to inspire staff collaboration to consistently achieve performance targets.
Overview
12
12
years of professional experience
Work History
Supervisor
Starbucks
North Highlands, CA
10.2024 - Current
- Lead daily store operations, ensuring all tasks are completed efficiently and to Starbucks standards
- Manage and support baristas and shift leads to provide excellent customer service
- Handle scheduling, inventory management, and ordering supplies
- Train and develop new team members, promoting a positive and productive work environment
- Resolve customer concerns and maintain a welcoming store atmosphere
- Drive store performance by meeting sales goals and operational targets
Barista Trainer
Starbucks
North Highlands, CA
04.2022 - 10.2024
- Trained new baristas on product preparation, customer service, and operational procedures
- Ensured all team members adhered to company standards and policies
- Provided ongoing coaching and support to improve team performance
Sales Associate Manager
Life Storage
El Dorado Hills, CA
12.2019 - 06.2020
- Managed daily operations, including sales, customer service, and inventory control
- Supervised and trained staff to ensure optimal performance and customer satisfaction
- Handled customer inquiries, concerns, and payment processing
Manager
Joann Fabrics
Jackson, CA
07.2019 - 12.2019
- Oversaw store operations, including employee management, inventory, and customer service
- Trained and mentored staff to ensure excellent customer service and operational efficiency
- Managed scheduling, payroll, and daily store operations
Cashier/Barista/Host
Jackson Rancheria Casino Resort
Jackson, CA
10.2018 - 06.2019
- Provided excellent customer service in a fast-paced environment
- Prepared and served coffee, food, and drinks while maintaining cleanliness and efficiency
- Assisted with seating, greeted customers, and ensured a positive guest experience
Customer Service Supervisor
Kmart
Jackson, CA
01.2017 - 04.2017
Call Center Supervisor
Advanced Call Center Technologies
North Highlands, CA
10.2015 - 10.2016
Barista
Starbucks
Elk Grove, CA
08.2013 - 09.2014
Education
General Science coursework - Registered Nursing
American River College
Sacramento, CA05-2027
High School Diploma -
Argonaut High School
Jackson, CA06-2013
Skills
- Customer Service Excellence
- Leadership & Team Management
- Communication
- Conflict Resolution
- Inventory Management
- Time Management
- Cash Handling & Point of Sale (POS)
- Training & Development
- Microsoft experience
- Goal oriented
Timeline
Supervisor
Starbucks
10.2024 - Current
Barista Trainer
Starbucks
04.2022 - 10.2024
Sales Associate Manager
Life Storage
12.2019 - 06.2020
Manager
Joann Fabrics
07.2019 - 12.2019
Cashier/Barista/Host
Jackson Rancheria Casino Resort
10.2018 - 06.2019
Customer Service Supervisor
Kmart
01.2017 - 04.2017
Call Center Supervisor
Advanced Call Center Technologies
10.2015 - 10.2016
Barista
Starbucks
08.2013 - 09.2014
General Science coursework - Registered Nursing
American River College
High School Diploma -
Argonaut High School
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