Samantha Reid
Union Bridge ,MD
Summary
Proactive Customer Service with extensive experience in handling transactions, resolving customer complaints, and maintaining a welcoming environment. Skilled in POS system operation, cash management, and problem-solving. Known for reliability, professionalism, and enhancing customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Stablemates Inc.
01.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Chick-fil-A
03.2023 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Homeschool
Union Bridge, MD05.2023
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Guest Services
- Cash Management
- Product Knowledge
- Customer inquiries
- Problem-Solving
- POS System Operation
- Data entry proficiency
Timeline
Customer Service Cashier
Stablemates Inc.
01.2024 - Current
Customer Service Cashier
Chick-fil-A
03.2023 - 01.2024
High School Diploma -
Homeschool