Samantha Remer
Henderson,NV
Summary
Service-focused General Manager and Bartender with strong wine knowledge dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager/Bartender
Azzurra Wine Bar
01.2024 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Created and launched Food and Drink menus that catered to diverse and upscale taste while maximizing profit margins.
- Helped manage budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Interacted well with customers to build connections and nurture relationships.
Bartender
The Local- Cocktail And Wine Bar
06.2019 - 11.2023
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
Server/Event Server
Brooklyn Bowl
09.2018 - 03.2020
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
Barista
Pressed For Juice
02.2016 - 08.2019
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Associate of Arts -
CSN
Las Vegas, NVSkills
- Department Oversight
- Customer Relations
- Advertising Campaign Development
- Collaboration and Teamwork
- Wine Pairings
- New Cocktail Creation
Timeline
General Manager/Bartender
Azzurra Wine Bar
01.2024 - Current
Bartender
The Local- Cocktail And Wine Bar
06.2019 - 11.2023
Server/Event Server
Brooklyn Bowl
09.2018 - 03.2020
Barista
Pressed For Juice
02.2016 - 08.2019
Associate of Arts -
CSN
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