Samantha Rice

Receiving emergency and non-emergency calls and record significant information. Addressing problems and requests by transmitting information or providing solutions. Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations. Provides immediate medical care to residents and staff in need. Enter data in computer system and maintain logs and records of calls, activities and other information. Ensure the safety of the communities staff and residents. Ensure the safety of the communities staff and residents.

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room. Maintained an organized front desk area that contributed to smooth operations and professional appearance.
Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary. Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.

Performed sale floor work. Ran the store during my shift. Managed the safe and money. Provided direction and feedback to workers. Responsible for holding store keys to open and close the store.

Ensured that each customer received excellent customer service. Performed sale floor work. Greeted and assisted customers. Maintained the appearance of the registers area.

Impressive skills in delivering friendly customer service skills. Follow a recipe according to company guidelines. Worked on a team and maintaining a professional demeanor. Knowledgeable of food safety standards and proper food handling procedures. Took orders, prepared meals, and collected payments.