Foodservice Director
Samantha Riddle
The H.T.Hackney Co.
Johnson City,TN
1
Certification
22
years of professional experience
Experienced Foodservice Director with strengths in staff leadership, purchasing, sanitation standards, and customer satisfaction. Proven ability to manage operations, train teams, and improve service efficiency.
Work History
Foodservice Director
5 Years 9 Months- Directed food service operations, aligning menus, staffing, and service standards with customer demand.
- Managed inventory controls, purchasing, and vendor coordination to maintain product availability and cost discipline.
- Supervised food safety, sanitation, and compliance procedures across daily service activities.
- Trained and scheduled staff to support efficient workflow and consistent service execution.
- Reviewed sales trends and ordering patterns to improve assortment and reduce waste.
- Coordinated menu planning and promotional support with sales and distribution teams.
- Resolved operational issues quickly, maintaining smooth service and customer satisfaction.
Sales Manager
4 Years- Directed territory sales strategy to expand customer retention and account growth.
- Analyzed sales performance to refine pricing, promotions, and product mix.
- Managed distributor relationships to resolve service issues and strengthen long-term partnerships.
- Coordinated with operations teams to align order fulfillment with customer demand.
- Trained sales staff on account management, negotiation, and customer service standards.
- Reviewed pipeline activity to prioritize opportunities and maintain forecast accuracy.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
Equipment Manager
6 Years 6 Months- Managed parts ordering and inventory control for repair supplies and replacement components.
- Trained staff on safe equipment use, inspection steps, and basic troubleshooting practices.
- Resolved urgent equipment issues quickly to support uninterrupted receiving, storage, and shipping activities.
- Trained team members effectively to maintain consistent productivity.
- Ensured timely acquisition of new equipment, streamlining the procurement process.
- Established preventive maintenance schedules to minimize breakdowns and extend the life of equipment.
Receptionist
5 Years 1 Month- Answered multi-line phone systems, routed calls, and relayed messages accurately
- Greeted visitors, verified appointments, and directed guests to appropriate departments
- Coordinated incoming mail, packages, and interoffice deliveries with consistent organization
- Maintained front desk calendars, meeting schedules, and appointment coverage
- Processed data entry, filing, and document updates using office systems
- Resolved routine inquiries and redirected vendor or customer requests promptly
Education
No Degree - Business Management
Skills
Ordering and purchasing
Staff training and development
Sanitation standards
Staff leadership
Certification
ServSafe Certification
Timeline
Foodservice Director
The H.T.Hackney Co.
02.2021 - CurrentRead More
Sales Manager
The H.T. Hackney Co.
02.2017 - 02.2021Read More
Equipment Manager
The H.T.Hackney Co.
08.2010 - 02.2017Read More
Receptionist
The H.T.Hackney Co.
01.2005 - 02.2010Read More
Roane State Community College
No Degree from Business Management
Read More