Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Samantha Ritchie

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix
Burlington, NC
10.2021 - 08.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Trained new employees on company procedures and customer service best practices to ensure consistency.
  • Facilitated conflict resolution by employing active listening skills and empathetic engagement strategies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science in Nursing -

UNC Greensboro
Greensboro
05-2027

Certificate - Certified Nursing Assistant

Alamance Community College
Graham, NC
05-2024

Skills

  • Basic life support
  • Collecting vital signs
  • Bedside manner
  • De-escalation techniques
  • Active listening
  • Critical thinking

Affiliations

- Current and active member of UNCG's Association of Nursing Students, an organization dedicated to creating community between prospective and current nursing students.

- Recognized as a member of the Disciplinary Honors College at UNCG, an academic distinction awarded to students demonstrating excellence in their field of study.

Certification

  • CNA - Certified Nurse Assistant
  • BLS - Basic Life Support

Timeline

Customer Service Representative

Publix
10.2021 - 08.2024

Bachelor of Science in Nursing -

UNC Greensboro

Certificate - Certified Nursing Assistant

Alamance Community College
Samantha Ritchie