Samantha Robbins
Rogers Behavioral Health
Lakewood,WA
2
years of professional experience
Detail-oriented Mental Health Technician with experience in charting accurately, vitals monitoring, and treatment plan support. Recognized for clear communication, critical thinking, and reliable care during challenging situations. Committed to helping patients feel safe while supporting strong care coordination.
Work History
Mental Health Technician
5 Months- Monitored patient milieu, maintaining safety and escalating concerns to nursing staff
- Assisted patients with daily living activities while promoting dignity and independence
- Supported therapeutic groups by preparing materials and reinforcing treatment expectations
- Documented behaviors, interventions, and observations accurately in clinical records
- De-escalated agitation using trauma-informed communication and therapeutic redirection
- Completed routine safety checks and observed for self-harm or elopement risks
- Collaborated with interdisciplinary team to coordinate patient care and shift handoffs
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Administered patient medications and tracked dosages.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Charted each patient daily.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Guided patients in development of coping strategies, improving their ability to manage symptoms.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Facilitated communication between patients and healthcare professionals to improve care coordination.
- Managed crisis situations effectively, ensuring safety of all involved.
Sales Associate
1 Year 1 Month- Assisted customers with product location, pricing, and store policies.
- Restocked shelves and maintained an organized, well-faced merchandise display.
- Restocked shelves and maintained organized, well-faced merchandise displays.
- Operated the cash register accurately during checkout and payment processing.
- Rotated perishable inventory to support freshness and reduce waste.
- Maintained clean aisles, stocked coolers, and followed store standards.
- Supported team members during busy periods to keep store operations efficient.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Shift Manager
11 Months- Supervised daily store operations, maintaining smooth workflow across departments and shift priorities.
- Coordinated team assignments to support customer service, stocking, and front-end coverage.
- Monitored cash handling, register accuracy, and closing procedures for compliance.
- Resolved customer concerns promptly, preserving service standards and store satisfaction.
- Trained associates on operational procedures, safety expectations, and store policies.
- Communicated shift updates with department leaders to align tasks and staffing needs.
- Enforced cleanliness, organization, and merchandise presentation throughout assigned areas.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Education
Bachelor of Science - Psychology
Skills
Crisis intervention
De-escalation techniques
Stress management
Medication administration
Mental status evaluation
Charting and clinical documentation
Medication management
Mood disorder support
Therapeutic interventions
Empathy development
Stress reduction techniques
Depression support
CBT principles
Patient advocacy
Behavioral health
Critical thinking
Relationship building
Interests
Avid Reader
Cooking
I enjoy helping others and giving back to the community.
DIY and Home Improvement
Backpacking and Hiking
Watching Movies and TV Shows
Animal Care
Wine Tasting
Reading
Road Trips
Timeline
Mental Health Technician
Rogers Behavioral Health
12.2025 - 05.2026Read More
Sales Associate
Aldi
10.2024 - 11.2025Read More
Shift Manager
Festivalfoods
11.2023 - 10.2024Read More
University of Wisconsin, Eau Claire
Bachelor of Science from Psychology
Read More