Samantha Roberts
Jacksonville
Summary
Dynamic professional skilled in managing multiple tables while delivering outstanding customer service. Recognized for enhancing dining experiences through effective communication and prompt resolution of issues, contributing to loyal customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
B Macs Buffet
Waycross, GA
10.2023 - 04.2026
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu details, service standards, and operational procedures.
- Processed cash and credit transactions accurately, maintaining balanced cash drawer at shift end.
- Resolved customer complaints promptly, fostering a positive dining atmosphere and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Server/ ASST Manager
Capri Diner
Jacksonville, FL
02.2019 - 10.2023
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Coordinated staff schedules to align with peak service hours and enhance coverage.
- Enhanced customer experience by resolving complaints and addressing service issues promptly.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Worked closely with the chef on optimizing menu offerings based on guest feedback trends, leading to higher overall satisfaction scores.
Education
High School Diploma -
FSCJ
Jacksonville, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Order accuracy
- Suggestive selling
- Point of sale operation
- Tableside etiquette
Certification
Manager Food Handlers Certicaticate
Timeline
Server
B Macs Buffet
10.2023 - 04.2026
Server/ ASST Manager
Capri Diner
02.2019 - 10.2023
High School Diploma -
FSCJ