Samantha Roberts
Employment & Training Administration
Port Jervis,NY
11
years of professional experience
Professional with comprehensive experience in workforce development, adept at identifying employment opportunities and matching candidates to roles. Strong advocate for collaborative efforts and results-driven strategies, consistently adaptable to dynamic environments. Skilled in client relations, career counseling, and labor market analysis, with proven ability to foster productive team interactions. Known for reliability and flexibility in addressing evolving needs.
Work History
Job Developer/Senior Case Manager
- Managed ABAWD caseload by referring and enrolling clients in district approved qualified work or training programs.
- Tracked active participation to avoid negative action on clients' cases.
- Maintained case records and files in agency-designated computer system for documentation and auditing purposes in a confidential, timely, and accurate manner.
- Reviewed OTDA reports and collaborated with other agencies to address any concerning data.
- Documented and requested system overrides, eligibility code changes, and furnished RFAs (Request for Action) accordingly.
Job Developer
1 Year 5 Months- Conducted assessments to match candidates with suitable job openings based on skills and interests.
- Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
- Facilitated workshops on resume writing, interview skills, and job search strategies for participants.
- Coordinated with community organizations to enhance employment resources and support services.
- Trained new staff on program procedures, best practices, and resource management techniques.
- Led initiatives aimed at improving client placement rates through tailored support services and follow-up plans.
Case Manager
3 Years- Provided R-9 service vouchers to consumers in need of work-related clothes, shoes, and uniforms.
- Fostered client’s action or adjustment by interpreting attitudes and patterns of behavior, explaining and suggesting new options.
- Closely monitored consumers' work schedule and updated their monthly budgets with paystubs, adjusting according to pay fluctuations.
- Facilitated client decision-making by interpreting behavioral patterns and suggesting actionable options.
- Maintained client confidence and protected operations by keeping information confidential.
- Properly documented and prepared responses to all forms of client feedback.
Junior Case Manager
3 Years 2 Months- Supplied information to coordinating agencies, enhancing guidance for clients.
- Conducted in-depth client assessments and developed employment plans aligned with personal and professional goals.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Obtained and supplied information to coordinating agencies to provide the best possible guidance to clients.
- Monitored compliance outcomes, analyzing data to identify and address trends in non-compliance.
Receptionist
2 Years 11 Months- Greeted incoming visitors and customers, delivering friendly, knowledgeable assistance to enhance their experience.
- Managed multi-line phone system, directing calls to personnel and providing essential information about operations.
- Aggregated and prepared documentation and reports to support office meetings and ensure organized distribution and filing.
- Created and processed expedited SNAP applications according to income/household requirements.
Education
High School Diploma
Skills
Teamwork and collaboration
Client assessments
Workforce development
Documentation proficiency
Community engagement
Resume development
Accomplishments
- Achieved plurality of county participation across New York state by completing data entry with accuracy and efficiency.
- Used Microsoft Excel to develop compliance tracking spreadsheets.
Timeline
Job Developer/Senior Case Manager
Employment & Training Administration
08.2026 - CurrentRead More
Job Developer
Employment & Training Administration
03.2025 - 08.2026Read More
Case Manager
Employment & Training Administration
03.2022 - 03.2025Read More
Junior Case Manager
Employment & Training Administration
01.2019 - 03.2022Read More
Receptionist
Employment & Training Administration
02.2016 - 01.2019Read More
Port Jervis Senior High School
High School Diploma
Read More