SAMANTHA ROCCANOVA
Staten Island,USA
Summary
Experienced and highly skilled retail manager with a demonstrated passion for effective leadership and management. Proven track record of delivering results through collaborative teamwork across diverse departments and multiple store locations. Boasting over a decade of managerial expertise, I excel in efficiently overseeing all aspects of operations. Known for achieving organizational goals and fostering a positive working environment.
Overview
8
8
years of professional experience
Work History
Store Manager
Primark
Freehold, NJ
11.2024 - Current
- Managed daily operations to ensure efficient store performance.
- Trained and developed staff to enhance product knowledge and skills.
- Oversaw inventory management to maintain optimal stock levels. Saw decrease in stock loss by 7%.
- Supported increase in store’s KPI performance such as UPT, Average Basket Value and Customer Service by 10%.
Incremental Assistant Store Manager
Primark
Staten Island, USA
09.2022 - 11.2024
- Provided optimal assistance to the Store Manager and handled a variety of tasks, deputized in the absence of the Store Manager multiple times a month.
- Assisted in the development of fellow assistant and department managers to achieve desired sales and results; BAU and NSO stores.
- Coached and developed store colleagues in multiple locations; BAU and NSO locations.
- Coached multiple supervisors and supported their successful promotion to Team Manager.
- Developed new and improved ways to opening and closing procedures and daily store operations to increase management efficiency levels.
- Coordinated merchandising by planning floor layouts, guiding resets and directing POS placement.
- Trained department managers and colleagues on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Actively participated in employee engagement efforts to boost team morale, fostering a positive and collaborative work environment.
Department Manager
Primark
07.2020 - 09.2022
- Enforce quality and customer service standards, uphold visual standards by creating and maintaining clean, and visually appealing departments.
- Develop action plans with Senior management team to maximize weekly and period sales goals. Achieved year-end sales budget goal for D5 by 122%, D15 by 126% and D4 by 124%.
- Coached two full time colleagues and supported their successful promotion to supervisor.
- Monitored colleague performance and customer trends, reporting any success or concerns to Senior Management.
- Partnered with fellow department managers to maintain visual, replenishment and customer service standards throughout the entire store.
General Manager
Modell's Sporting Goods NY
, USA
02.2018 - 03.2020
Assistant General Manager
Modell's Sporting Goods NY
, USA
05.2017 - 02.2018
Education
Bachelor's Degree - Business Administration, Business, Management, Marketing and Related Support Services
CUNY - College of Staten Island
Skills
- Demonstrates strong organizational skills and adept time-management capabilities
- Excels in communication, both written and verbal, and possesses outstanding interpersonal skills
- Capable of working independently and collaboratively as an integral part of a team
- Pays meticulous attention to detail and thrives in handling multiple tasks simultaneously
- Proven track record of meeting Key Performance Indicators and exceeding performance targets
Timeline
Store Manager
Primark
11.2024 - Current
Incremental Assistant Store Manager
Primark
09.2022 - 11.2024
Department Manager
Primark
07.2020 - 09.2022
General Manager
Modell's Sporting Goods NY
02.2018 - 03.2020
Assistant General Manager
Modell's Sporting Goods NY
05.2017 - 02.2018
Bachelor's Degree - Business Administration, Business, Management, Marketing and Related Support Services
CUNY - College of Staten Island