Samantha Rocha
El Paso,TX
Summary
Proven multitasker and efficient organizer, I excelled at The Shack and American Directions Research Group, enhancing customer satisfaction through exceptional service and strong work ethic. Skilled in POS system operation and maintaining professionalism under pressure, I consistently surpassed goals, contributing to team success and improved service delivery.
Offering blend of customer service skills and eagerness to learn in fast-paced dining environment. Brings ability to quickly pick up new tasks and adapt to restaurant procedures. Ready to use and develop communication and teamwork skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
The Shack
08.2024 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Telephone Interviewer
American Directions Research Group
10.2021 - 07.2024
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
- Administered phone interviews to survey participants.
- Adapted quickly to changes in project parameters, ensuring seamless transitions between different surveys and assignments.
- Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
Education
Phlebotomy
Cultural Technical Institute
El Paso, TX11.2024
Skills
- Strong multitasking
- Efficient organization
- POS System Operation
- Professional Appearance
- Resident support
- Strong Work Ethic
- Exceptional customer service
- Time management skills
- Friendly, Positive Attitude
- Calm and Effective Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Wait Staff Member
The Shack
08.2024 - Current
Telephone Interviewer
American Directions Research Group
10.2021 - 07.2024
Phlebotomy
Cultural Technical Institute
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