Samantha Rodriguez
San Antonio
Summary
Customer-focused Customer Service Agent/Medical Assistant known for high productivity and efficient task completion. Possess specialized skills in problem-solving, communication, and conflict resolution. Excel in active listening, empathy, and adaptability, ensuring positive interactions and customer satisfaction. Committed to leveraging these abilities to contribute positively to team goals and enhance customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Agent
QTC Management
San Antonio
08.2023 - Current
- Oversaw warranty counseling process to manage expense controls.
- Provided top quality control and eliminated downtime to maximize revenue.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Created reports detailing customer interactions for management review.
- Updated databases with new and modified customer data.
- Resolved customer complaints quickly and efficiently.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Managed high-volume of inbound and outbound customer calls.
- Provided technical support over the phone when needed.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Medical Assistant
Physicians Vascular Services
San Antonio
04.2022 - 05.2023
- Positioned patients properly during examination or treatment for comfort and safety.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Explained treatment procedures and physicians' instructions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Handled general office duties to support administrative staff during peak hours.
- Provided assistance to medical staff in performing minor surgical procedures.
- Assisted back office patient processes to reduce office wait times.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Education
Some College (No Degree) - CMAA
Western Technical College
El Paso, TX07-2022
High School Diploma -
Pebble Hills High School
El Paso, TX05-2018
Skills
- Customer service
- Technical support
- Database management
- Reporting skills
- Active listening
- Communication skills
- Problem solving
- Professionalism
- Time management
- Attention to detail
- Data collection
- Call documentation
- Punctuality and reliability
- Multitasking and organization
- Data entry accuracy
- Effective communication
- Negotiation strategies
- Appointment scheduling
- [Language] fluency
- Issue escalation
- Exemplary work ethic
- Feedback collection
- Customer account management
- Adaptive team player
- Multi-task management
- Employee coaching
- Team building
- Paperwork processing
- Call center experience
Languages
English
Professional
Spanish
Limited
Certification
- CMAA
- Lean Six Sigma White Belt Certified
References
References available upon request.
Timeline
Customer Service Agent
QTC Management
08.2023 - Current
Medical Assistant
Physicians Vascular Services
04.2022 - 05.2023
Some College (No Degree) - CMAA
Western Technical College
High School Diploma -
Pebble Hills High School