Samantha Rodriguez
Top Golf
Miami,Fl.
8
years of professional experience
Hospitality professional with 9 years of bartending and serving experience in fast-paced environments. Skilled in customer service, multitasking, upselling, POS systems, and cash handling. Friendly, dependable, and committed to providing excellent guest experiences.
Work History
Server/Bartender
2 Years 3 Months- Delivered exemplary service, increasing customer satisfaction. Created and developed signature cocktails, enriching guest experiences. Organized and maintained welcoming lounge space, fostering a positive atmosphere.
- Implemented efficient workflow processes, improving overall service speed.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
Bartender
1 Year 9 Months- Delivered top-shelf hospitality, enhancing customer experiences. Crafted signature cocktails and served quality beer, meeting high customer demand. Managed high customer volume during peak hours. Maintained friendly, helpful, and efficient service, contributing to positive atmosphere.
- Crafted and served a diverse range of cocktails and beverages, ensuring high-quality standards.
- Managed bar inventory, tracking stock levels to prevent shortages and waste.
- Trained new bartenders on drink preparation techniques and customer service best practices.
Server/Bartender
2 Years 3 Months- Delivered exceptional customer service in fast-paced dining environment.
- Resolved customer complaints effectively, maintaining positive relationships and loyalty.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Receptionist/Secretary
1 Year 6 Months- Handled phone and email communication, managed call routing, and recorded notes in electronic systems.
- Developed and maintained filing systems, ensuring easy access to critical documents.
- Implemented best practices for document management, improving compliance with company policies.
- Entered data into system and updated customer contacts with information to keep records current.
Education
High school diploma
Skills
Mixology
Responsible alcohol service
Food Safety Compliance
Inventory management
Guest Services
Multitasking
Time management
Adaptability and flexibility
Teamwork and professionalism
Timeline
Server/Bartender
Top Golf
07.2024 - CurrentRead More
Bartender
World of Beer
09.2022 - 06.2024Read More
Receptionist/Secretary
K & S Logistics
08.2018 - 02.2020Read More
Server/Bartender
Kings Dining and Entertainment
04.2018 - 07.2020Read More
Doral Ronald Reagan Senior High School
High school diploma
Read More