Samantha Rodriguez
Patient centered professional with strong communication & Organizational skills
Escondido,CA
Summary
Patient-focused professional with administrative and customer service expertise in healthcare support operations. Coordinates communications, referrals, and policy enforcement to maintain service continuity. Resolves issues using practical, conflict-reducing solutions.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Patient Care Coordinator
Palomar Medical Center
Escondido, California
11.2025 - Current
- Coordinated case management for diverse client needs, ensuring alignment with available resources.
- Communicated with clients, providers, and stakeholders to collect needed information.
- Delivered exceptional customer service through in-person and phone interactions, fostering positive client relationships.
- Participated in team meetings to discuss case progress and share insights with colleagues.
- Tracked case progress using data analysis tools such as spreadsheets or databases.
- Stayed up to date on relevant processes and compliance standards for optimal oversight.
- Developed innovative ideas and solutions to improve team processes and client outcomes.
Patient Service Representative
Graybill Medical Group
Escondido, California
09.2024 - 10.2025
- Verified insurance details, processed payments, and scheduled appointments to ensure seamless patient access to services.
- Supported communication between patients and healthcare providers.
- Responded promptly to patient and family needs, enhancing their experience and support during visits.
- Protected patient information in compliance with regulations.
- Updated personal and financial records for patients to maintain accurate and up-to-date information.
- Maintained cleanliness of the reception area by regularly tidying and organizing materials.
- Tested new technologies before production deployment.
Caregiver
Maisy place
Escondido, California
07.2023 - 08.2024
- Administered prescribed medications promptly, ensuring adherence to care plan instructions.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Promoted resident independence by guiding and supporting daily activities and enhancing self-care skills.
- Maintained a clean, organized environment to ensure client safety and enhance overall well-being.
- Developed and maintained positive relationships with residents and their families.
- Analyzed client needs to customize solutions effectively.
Education
High School Diploma -
Orange Glen High School
Escondido, CA08-2023
Skills
- Patient intake coordination
- Medical terminology
- Compliance standards
- Data analysis
- Customer service
- Client relationship management
- Attention to detail
- Multitasking
- Time management
- Problem solving
- Critical thinking skills
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR
- Hippa/ privacy training
- Medication assistance training
Timeline
Patient Care Coordinator
Palomar Medical Center
11.2025 - Current
Patient Service Representative
Graybill Medical Group
09.2024 - 10.2025
Caregiver
Maisy place
07.2023 - 08.2024
High School Diploma -
Orange Glen High School