Samantha Rojas
Van Nuys,CA
Summary
Over-achiever with exceptional communication skills and work ethic. People pleaser that enjoys giving customers and coworkers a good experience. Recent college graduate with a bachelor's degree in Communication Studies with an emphasis in Rhetoric.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Child Caregiver
Care4u
12.2019 - Current
- Ensured child safety through diligent supervision and adherence to established protocols.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
Restaurant Waitress
The Spot Hookah Bar
01.2021 - 04.2023
- Increased sales significantly by up selling higher-end products to customers
- Reduced errors in order processing by double-checking each ticket before submitting it to the kitchen staff.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Used slow periods to restock supplies, ice, trays and delivery bags
Head Cashier Receptionist
S & S Repair Shop
02.2017 - 01.2020
- Oversaw team of 3 cashiers and service staff
- Worked extra shifts during busy periods to maintain service, stocked shelves, inventory
- Built relationships with customers to increase likelihood of return
- Informed customers of available discounts or special offers at checkout.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Processed both cash and card purchases and returns.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
Bachelor of Arts - Communication And Rhetoric
California State University Northridge
18111 Nordhoff St. 05.2001 -
Skills
- Customer Service
- Daily specials memorization
- Food Running
- Guest Seating
- High-volume dining
- Cash Handling
- Retail Sales
- Staff Collaboration
- Communication Skills
- People Person
Certification
State Seal of Biliteracy
Timeline
Restaurant Waitress
The Spot Hookah Bar
01.2021 - 04.2023
Child Caregiver
Care4u
12.2019 - Current
Head Cashier Receptionist
S & S Repair Shop
02.2017 - 01.2020
Bachelor of Arts - Communication And Rhetoric
California State University Northridge
05.2001 -
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