Samantha Rojas-Pichardo
Ephrata,WA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Barista
The Busy Bean
2023.06 - 2023.09
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Completed successful daily cash audits to correctly balance drawers at end of shifts
Barista
Cup Of Joy
2022.01 - 2023.05
- Controlled line and crowd with quick, efficient service
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Recommended products based on solid understanding of individual customer needs and preferences
Cashier
The Home Depot Inc.
2022.02 - 2022.05
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Stocked, tagged and displayed merchandise as required
- Answered questions about store policies and addressed customer concerns
Cashier
Goodwill
2021.05 - 2021.08
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Worked flexible schedule and extra shifts to meet business needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Assisted customers with returns, refunds and resolving transaction issues
Education
Diagnostic Medical Sonography
Spokane Community College
Spokane, WA06.2026
High School Diploma -
Ephrata High School
Ephrata, WA06.2022
Skills
- Guest Satisfaction
- Ability to Adapt
- Stocking Supplies and Retail Products
- Spanish Fluency
- Quick Learner
- Retail Management
- Team Player
- Great Communicator
- Time Management
- Customer Assistance
Languages
Spanish
Native or Bilingual
Timeline
Barista
The Busy Bean
2023.06 - 2023.09
Cashier
The Home Depot Inc.
2022.02 - 2022.05
Barista
Cup Of Joy
2022.01 - 2023.05
Cashier
Goodwill
2021.05 - 2021.08
Diagnostic Medical Sonography
Spokane Community College
High School Diploma -
Ephrata High School
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