Samantha Roman
Summary
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
22
22
years of professional experience
Work History
Front Desk Manager
Americas Best Value Inn
01.2021 - Current
- Oversee all front desk operations including guest check-ins/outs, payment processing, and reservations.
- Inspect guest rooms and property grounds to ensure quality, cleanliness, and maintenance standards.
- Manage staff schedules, supply orders, and daily reports to maintain smooth operations.
- Review guest accounts for accuracy and resolve any billing or service concerns promptly.
Manager
Pizza Hut
01.2015 - 01.2021
- Supervised a team of 35–40 employees per shift, ensuring excellent customer service.
- Handled cash transactions, inventory counts, and placed supply orders to support daily operations.
- Created staff schedules, ensured food safety compliance, and maintained team productivity.
- Recognized for performing effectively under pressure and maintaining a positive work environment.
Customer Service Representative
Coworx Staffing (AT&T; U-verse Project)
01.2009 - 01.2015
- Provided high-quality customer support for AT&T; U-verse services, processing orders and resolving account issues.
- Trained across nine different data entry systems for order management and scheduling technician appointments.
- Explained service plans and promotions clearly, helping customers select the best packages for their needs.
Customer Service Representative
D.F. King Telecommunication
01.2004 - 01.2009
- Assisted customers with proxy materials, explaining content and voting procedures.
- Followed structured call flows to ensure compliance and quality service.
- Managed customer requests for replacement materials and tracked delivery follow-ups.
Education
Business Office Specialist Diploma -
Florida Technical College
01.2017
Skills
- Check-in and Check-out procedures
- Customer service expertise
- Problem-solving skills
- Hospitality service
- Time management
- Shift scheduling
- POS system operation
- Training and mentoring
- Upselling and cross selling
Timeline
Front Desk Manager
Americas Best Value Inn
01.2021 - Current
Manager
Pizza Hut
01.2015 - 01.2021
Customer Service Representative
Coworx Staffing (AT&T; U-verse Project)
01.2009 - 01.2015
Customer Service Representative
D.F. King Telecommunication
01.2004 - 01.2009
Business Office Specialist Diploma -
Florida Technical College