Samantha Pritchard
Seminole
Summary
Dedicated Hospitality Specialist with a strong focus on delivering exceptional guest experiences. Proven expertise in communication, problem-solving, and maintaining a welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction in dynamic environments.
Overview
2
2
years of professional experience
Work History
Host
Carrabbas Italian Grill
08.2024 - Current
- Enhanced guest satisfaction by greeting and seating promptly upon arrival.
- Optimized seating arrangements through effective management of call-ahead system.
- Maintained composure during busy shifts, managing large parties and unexpected events.
- Provided accurate information regarding hours, seating, and menu options to guests.
- Facilitated to-go orders and communicated accurate wait times to customers.
- Balanced cash drawer meticulously, ensuring accurate money values and documentation.
- Delivered pick-up and curbside orders efficiently, enhancing customer convenience.
- Processed payments with accuracy, including credit card and cash transactions.
- Cross-trained in various restaurant roles, enhancing operational versatility and team support.
- Supported servers during peak hours, improving communication and service efficiency.
- Addressed guest inquiries and concerns professionally, maintaining a positive dining environment.
- Monitored dining area cleanliness and readiness, upholding high cleanliness standards.
- Trained new hosts in procedures and customer service best practices effectively.
- Coordinated guest waitlists, significantly reducing wait times during busy periods.
Crew Member
Green Market Cafe
09.2023 - 10.2024
- Delivered outstanding customer service in a fast-paced dining environment.
- Managed cash register operations and efficiently processed customer transactions.
- Ensured cleanliness and organization of dining and kitchen areas consistently.
- Prepared food items adhering to established recipes and safety protocols.
- Took customer orders, prepared meals, and processed payments accurately.
- Demonstrated effective multitasking by managing multiple orders without quality loss.
Education
Associate of Applied Science - Criminology
St Petersburg College
Seminole, FL05-2027
High School Diploma -
Seminole High School
Seminole05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Telephone reception
Timeline
Host
Carrabbas Italian Grill
08.2024 - Current
Crew Member
Green Market Cafe
09.2023 - 10.2024
Associate of Applied Science - Criminology
St Petersburg College
High School Diploma -
Seminole High School