Samantha Ross
Coconut Creek,FL
Summary
Motivated professional with 5 years of customer service and administrative experience. Showcasing exceptional communication skills and the ability to make critical decisions during challenging situations. Adaptable and transformational, excelling in independent work environments and identifying opportunities that align with organizational goals. Seeking a position to utilize skills and develop talents in a way that fosters customer satisfaction, while providing ample interaction with customers and opportunities for career advancement.
Overview
8
8
years of professional experience
Work History
Enrollment Specialist
Rx Advocates
03.2024 - Current
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Negotiated prices, terms of sales and service agreements.
- Understood and thoroughly explained services provided to customers and potential customers.
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
Office Manager
Drew Stein, MD
04.2022 - 03.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed multi-line phone system and pleasantly greeted patients.
- Oversaw office inventory activities by ordering, stocking, and shipment receiving.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Cage Cashier
Seminole Casino Coconut Creek
Coconut Creek, FL
04.2019 - 01.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Verified over $100,000 of cash and credit payments daily.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Application Specialist
MJM Loans
Boca Raton, FL
10.2017 - 04.2019
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Monitored key dates to obtain information by deadlines.
- Organized, sorted and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
Data Entry Clerk
Alco Pest Control
Coconut Creek, FL
08.2016 - 10.2017
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Monitored key dates to obtain information by deadlines.
- Organized, sorted and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
Skills
- Ability to work under pressure
- Active Listening
- Appointment Scheduling
- Calendar Management
- Cash Handling
- Commitment to quality and service
- Computer Skills
- CRM software proficiency
- Customer Service
- Data Entry
- EMR Systems
- Excellent Communication
- Fast Learner
- HIPAA Guidelines
- Microsoft Office
- Sales
- Time Management
Timeline
Enrollment Specialist
Rx Advocates
03.2024 - Current
Office Manager
Drew Stein, MD
04.2022 - 03.2024
Cage Cashier
Seminole Casino Coconut Creek
04.2019 - 01.2020
Application Specialist
MJM Loans
10.2017 - 04.2019
Data Entry Clerk
Alco Pest Control
08.2016 - 10.2017