Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Ruiz

Houston,TX

Summary

Dynamic and adaptable Customer Service Representative with a proven track record at Templo Victoria, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in streamlining processes and improving satisfaction rates, demonstrating unparalleled adaptability and a keen understanding of customer service excellence.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Templo Victoria
04.2017 - 01.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.

Receiving Associate

Burlington
07.2021 - 04.2022
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.

Education

High School Diploma -

Tegler
Pasadena, TX
06-2017

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility

Timeline

Receiving Associate

Burlington
07.2021 - 04.2022

Customer Service Representative

Templo Victoria
04.2017 - 01.2024

High School Diploma -

Tegler

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