Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in customer service, on the fly problem solving, managing daily operations and cultivating a strong team culture. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Manager
Ollie's, (formerly Donatello's)
10.2018 - Current
Managed and motivated employees to be productive and engaged in work.
Onboarded new employees with training and new hire documentation.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Sprague High School
Salem, OR
2015
Skills
Team Leadership
Time Management
Shift Scheduling
Staff Training and Development
Customer Service
Problem Resolution
Hobbies
My hobbies include keeping house plants and taking care of my geckos.