Samantha Saenz
Rio Grande City,Texas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bilingual Health Insurance Customer Representative
Ttec (TeleTech) - HealthCare Solutions
10.2023 - Current
- Check patient eligibility, plan type, along with verifying In-Network and Out of Work Benefits.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Streamlined communication channels for improved customer service response times and overall efficiency.
Server
Okashi Sushi Bar & Seafood
03.2021 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Dollar General
08.2021 - 12.2021
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
No Degree -
The College of Health Care Professions
McAllen, Texas08.2023
High School Diploma -
Rio Grande City High School
Rio Grande City, Texas05.2022
Skills
- Attention to Detail
- Active Listening
- Computer Literacy
- De-escalation
- Problem Solving
- Call Handling
- Typing Speed
- Time Management
- Data Management
- Empathy
Certification
HIPAA Compliance Training, 11/2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Health Insurance Customer Representative
Ttec (TeleTech) - HealthCare Solutions
10.2023 - Current
Cashier
Dollar General
08.2021 - 12.2021
Server
Okashi Sushi Bar & Seafood
03.2021 - 03.2022
No Degree -
The College of Health Care Professions
High School Diploma -
Rio Grande City High School
Similar Profiles
Alicia BrewtonAlicia Brewton
Health Insurance Agent at Ttec (TeleTech) - HealthCare SolutionsHealth Insurance Agent at Ttec (TeleTech) - HealthCare Solutions
Angel BrownAngel Brown
Customer Service Representative at Ttec (TeleTech) - HealthCare SolutionsCustomer Service Representative at Ttec (TeleTech) - HealthCare Solutions
James MingleJames Mingle
Webtech Website Support -UHC at Ttec (TeleTech) - HealthCare SolutionsWebtech Website Support -UHC at Ttec (TeleTech) - HealthCare Solutions
Shakeyda LawrenceShakeyda Lawrence
Healthcare Customer Service Representative at Ttec (TeleTech) - HealthCare SolutionsHealthcare Customer Service Representative at Ttec (TeleTech) - HealthCare Solutions
Laurel NavarroLaurel Navarro
1st Grade Teacher at Saint Mary's City School District1st Grade Teacher at Saint Mary's City School District