SAMANTHA ESTEFANIA VEGA SALGADO
Hammond,INDIANA
Summary
Highly organized and detail-oriented administrative professional with experience supporting business operations, managing confidential documentation, coordinating employment and income verifications, and communicating with clients, employers, and business partners. Proficient in Microsoft Office, including Excel, electronic document management, data entry, expense reporting, scanning, faxing, and professional email correspondence. Demonstrated ability to manage multiple priorities, maintain accurate records, meet deadlines, and provide exceptional customer service in a fast-paced professional environment.
Overview
1
1
Language
4
4
years of professional experience
Work History
Loan Opener
Crosscountry Mortgage Inc
02.2025 - Current
- Provide comprehensive administrative support to assist with the efficient processing and completion of mortgage loan files.
- Coordinate and obtain employment, income, and other required documentation from borrowers, employers, insurance providers, title companies, and other third parties.
- Prepare, review, organize, and maintain confidential documents while ensuring information is accurate and complete.
- Perform Verification of Employment (VOE) follow-ups and communicate directly with employers to obtain and clarify employment information.
- Utilize Microsoft Excel to organize, track, and maintain information for administrative and operational purposes.
- Prepare and manage expense reports while maintaining accurate supporting documentation.
- Perform data entry and maintain organized electronic records and files.
- Scan, fax, upload, and electronically distribute documents to appropriate parties.
- Manage professional email correspondence and follow up on outstanding requests in a timely manner.
- Identify discrepancies or missing information and communicate with appropriate parties to obtain necessary corrections or documentation.
- Handle sensitive and confidential financial and personal information in accordance with company procedures.
- Prioritize multiple tasks and deadlines while maintaining accuracy and professionalism.
- Provide responsive and professional customer service to clients and business partners.
- Collaborate with team members to ensure administrative tasks and documentation are completed efficiently and within required timelines.
Daycare Teacher
Bright Beginnings Academy
01.2024 - 02.2025
- Assimilated arrived children to school environment by greeting them, helping them remove outerwear and selecting activities of interest to them.
- Engaged children in hands-on activities designed to stimulate curiosity and develop problem-solving skills.
- Helped children explore world, improve motor skills, and grow vocabulary.
- Created organized classroom that encouraged children to create, explore, and make decisions with confidence.
- Worked with co-teacher to implement lesson plans from research-informed learning curriculum.
- Established effective communication with parents regarding student behavior and academic performance.
- Utilized positive reinforcement techniques to promote good behavior.
Associate
Forever 21
01.2023 - 01.2024
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Learned about new products and promotions, staying up-to-date on industry trends to provide informed recommendations to customers.
- Approached customers and initiated conversations to determine needs and preferences.
Education
High School Diploma -
Escuela Secundaria “Benemerito De Las Americas”
Mexico06.2012
Skills
- Exceptional attention to detail
- Strong organizational and multitasking abilities
- Professional written and verbal communication
- Reliable and deadline-oriented
- Ability to handle confidential information
- Strong follow-up and problem-solving skills
- Adaptable and quick to learn new systems and procedures
- Professional and customer-focused approach
TECHNICAL SKILLS
Microsoft Excel Microsoft Word Outlook/Email Electronic Document Management Data Entry Scanning & Faxing Digital File Organization Office Equipment
LANGUAGES
Spanish
Timeline
Loan Opener
Crosscountry Mortgage Inc
02.2025 - Current
Daycare Teacher
Bright Beginnings Academy
01.2024 - 02.2025
Associate
Forever 21
01.2023 - 01.2024
High School Diploma -
Escuela Secundaria “Benemerito De Las Americas”