Samantha Samaniego
Las Vegas,NV
Summary
Dynamic Scheduling Coordinator with proven expertise in customer service and effective communication. Successfully managed complex schedules, enhancing service efficiency and client satisfaction. Bilingual support ensured timely issue resolution, showcasing strong organizational skills and leadership in a fast-paced environment. Committed to delivering exceptional service and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Freedom Forever Solar
Las Vegas
07.2024 - Current
- Coordinate and schedule site surveys, installations, and maintenance appointments to ensure timely and efficient service for homeowners.
- Manage daily work schedules across multiple branches and crews, assigning tasks and ensuring full coverage through Microsoft Teams, Outlook, and phone communication.
- Assist homeowners with scheduling inquiries, maintenance coordination, and service-related questions, providing clear and courteous support.
- Monitor and respond promptly to Spanish-language chats and service requests to ensure excellent bilingual customer service and timely issue resolution.
Receptionist
Tropicana Animal Hospital
Las Vegas, NV
04.2023 - 09.2024
- Welcomed and checked in patients with professionalism, ensuring a positive and efficient experience.
- Managed patient check-in and check-out procedures, maintaining accuracy and confidentiality.
- Confirmed appointments, communicated updates to clients, and distributed patient records to owners or partner hospitals as needed.
- Answered and routed calls promptly to the appropriate doctors or departments.
- Scanned and organized new patient forms, identification, and medical records to maintain accurate and up-to-date files.
Receptionist
Chapman Dealership
Las Vegas, NV
10.2021 - 10.2022
- Answer and route incoming calls, directing customers to the appropriate advisor or department with professionalism and efficiency.
- Actively listen to customers’ concerns to accurately identify vehicle issues and ensure timely resolution.
- Schedule and confirm service appointments, including outbound calls for recall scheduling.
- Process customer payments, handle cash transactions, and generate accurate receipts for cash and card payments.
- Scan, save, and maintain client documents in an organized and confidential manner.
- File and organize paperwork to ensure smooth daily operations.
- Maintain strong knowledge of departmental structures and internal procedures to assist customers promptly.
Education
High School Diploma -
Valley Hischool
Las Vegas, NVSkills
Customer Service Etiquette
Organization & Multitasking
Leadership Skills
Effective Communication
Computer & Phone Etiquette Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Freedom Forever Solar
07.2024 - Current
Receptionist
Tropicana Animal Hospital
04.2023 - 09.2024
Receptionist
Chapman Dealership
10.2021 - 10.2022
High School Diploma -
Valley Hischool