Samantha Sanchez
Phoenix,AZ
Summary
Dynamic food service professional with a strong work ethic and exceptional multitasking abilities, honed at Sodexo. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Skilled in maintaining high safety standards and fostering positive relationships, while cross-training team members to boost productivity and efficiency.
Overview
7
7
years of professional experience
Work History
Food Service Worker
Sodexo
11.2024 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Server
BWB Grill
04.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Manager
Referees Sports Bar and Grill
01.2018 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree - Business Management
Del Mar College
Corpus Christi, TXSkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Attention to detail
- Problem-solving
- Productivity and efficiency
- Cross-functional teamwork
- ServSafe
Languages
English
Full Professional
Timeline
Food Service Worker
Sodexo
11.2024 - Current
Server
BWB Grill
04.2023 - 07.2024
Manager
Referees Sports Bar and Grill
01.2018 - 03.2023
No Degree - Business Management
Del Mar College
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