Samantha Sanjurjo
Providence,RI
Summary
Results-driven Concession Lead Supervisor with 10 years of experience in food service. Expertise in employee training, inventory management, and food safety compliance. Committed to enhancing customer satisfaction and ensuring high-quality service standards. Dedicated food service supervisor with a proven track record in implementing standard operating procedures and ensuring food safety compliance. Skilled in problem-solving and staff training, consistently fostering a positive work environment and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Concession Lead Supervisor
Aramark
Boston, Massachusetts
03.2016 - Current
- Supervised daily operations and staff performance in food service environments.
- Managed inventory levels and ensured proper stock rotation for quality assurance.
- Implemented standard operating procedures for food preparation and sanitation compliance.
- Conducted regular inspections to maintain cleanliness and safety standards in facilities.
- Monitored daily operations for quality and adherence to work order specifications.
- Trained new employees on safety protocols and operational procedures.
- Trained new hires on company policies, procedures, and processes.
- Assisted in resolving customer inquiries and enhancing service satisfaction levels.
- Resolved customer complaints and inquiries promptly and professionally.
- Managed inventory levels, placing orders as needed to meet customer demand.
- Developed strategies for motivating staff members and improving morale within the organization.
- Ensured compliance with safety regulations and industry standards.
- Enforced rules and procedures for accuracy, efficiency and safety.
Prepared Foods Team Member
Tasty Burger
Boston, Massachusetts
04.2014 - 10.2015
- Prepared fresh ingredients for daily food production.
- Assembled and presented finished meals for customer service.
- Maintained cleanliness and organization of food preparation areas.
- Followed safety guidelines to ensure food quality and hygiene.
- Ensured all food safety and sanitation guidelines were followed.
- Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
- Monitored inventory levels and communicated shortages to management to ensure product availability.
- Replenished and organized department supplies throughout each shift.
- Performed opening and closing procedures including cleaning counters and equipment.
- Delivered customer service by promptly and professionally addressing inquiries.
- Checked out customers quickly at the register while maintaining a friendly attitude.
- Maintained cleanliness and organization of work area, including washing dishes, utensils, and pots and pans as needed.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Rotated stock on shelves to ensure freshness and quality of products being sold.
- Designed and printed labels for packaged items, including salad dressings and dips, to ensure clear product identification.
- Operated cash registers to process customer orders efficiently.
- Verified deliveries by accurately comparing invoices with received merchandise.
Education
High School Diploma -
BMC Durfee High School
Fall River, MA06-1996
Bachelor of Business -
Bristol Community College
Fall River, MASkills
- Employee training
- Inventory management
- Food safety compliance
- Customer service resolution
- Standard operating procedures
- Quality assurance
- Problem solving
- Safety protocol enforcement
- Staff motivation strategies
- Operations supervision
- Effective communication
- Team management
- Employee engagement
- Conflict resolution
- Team building
- Priority management
- Customer service
- Staff discipline
- Staff education
- Quality control
- Schedule development
- Goal oriented
- Inventory control
- Industrial hygiene
- Task delegation
- Inventory oversight
- Decision-making
Languages
Spanish
Professional
Accomplishments
Employee of the year 2022
Timeline
Concession Lead Supervisor
Aramark
03.2016 - Current
Prepared Foods Team Member
Tasty Burger
04.2014 - 10.2015
High School Diploma -
BMC Durfee High School
Bachelor of Business -
Bristol Community College