Samantha Santillan
San Francisco,CA
Summary
Personable and adaptable individual with a knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction. Customer satisfaction, hospitality and companies/ team success is my number one priority .
Overview
4
4
years of professional experience
Work History
Server
Sadies
08.2023 - Current
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Olive Garden Restaurant
01.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Franklin Highschool
Stockton, CaSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
- Team collaboration
Timeline
Server
Sadies
08.2023 - Current
Server
Olive Garden Restaurant
01.2022 - 07.2023
Franklin Highschool
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