Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Samantha Santos

BOCA RATON,FL

Summary

Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server Assistant

The Boca Raton Resort and Club
Boca Raton, FL
04.2023 - Current
  • Collaborated with team members to achieve daily goals within specified time frame.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Demonstrated ability to multi-task by performing additional duties as assigned.
  • Resolved customer complaints swiftly and professionally when needed.

Shift Leader

The poke company
Boca Raton, FL
11.2022 - 01.2024
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Checked orders for quality and completeness.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Lifeguard/Swim Instructor

Kenwall Day Camp
Melville, NY
06.2018 - 08.2020
  • Monitored swimmers to ensure safety in the pool area.
  • Provided assistance to swimmers of varying skill levels.
  • Enforced all safety regulations and posted rules for patrons.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.

Cashier

TCBY Frozen Yogurt
Plainview, NY
09.2019 - 03.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.

Camp Counselor

Driftwood Day Camp
Melville, NY
06.2017 - 08.2018
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Created an environment conducive to learning by implementing positive reinforcement strategies.
  • Maintained accurate records including daily attendance logs, incident reports, and medical forms.

Education

Bachelor of Arts - Communication And Rhetoric

Florida Atlantic University
Boca Raton, FL
08-2024

Skills

  • Customer Service Management
  • Team Leadership
  • Team Motivation
  • Creative Problem-Solving
  • Positive Attitude
  • Role Modeling
  • Interpersonal Relations
  • Cash Handling
  • Professional Appearance
  • Staff Training and Development

Certification

  • CPR/AED
  • Lifeguard/RED CROSS
  • First Aid

Accomplishments

  • Silver Award
  • Gold Award
  • Adult Girl Scout

Timeline

Server Assistant

The Boca Raton Resort and Club
04.2023 - Current

Shift Leader

The poke company
11.2022 - 01.2024

Cashier

TCBY Frozen Yogurt
09.2019 - 03.2020

Lifeguard/Swim Instructor

Kenwall Day Camp
06.2018 - 08.2020

Camp Counselor

Driftwood Day Camp
06.2017 - 08.2018

Bachelor of Arts - Communication And Rhetoric

Florida Atlantic University

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Samantha Santos