Samantha Sargent-Steiger
Baker,FL
Summary
Caring and compassionate with experience in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients.
Overview
8
8
years of professional experience
Work History
Registered Behavior Technician
Invo Progressus Therapy
10.2021 - 03.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Registered Behavior Technician
Behavior Builders
07.2021 - 08.2021
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Crystal Caretaker
Triskele Cove
11.2020 - 01.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Laborer
Green-Simmons
11.2019 - 01.2020
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Delinquency Control Counselor III
Navy Federal Credit Union
06.2019 - 09.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Service Advisor
Asurion
04.2018 - 06.2019
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
Cashier
Ritz Food Stores
04.2014 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Psychology
The University of West Florida
Pensacola, FL07.2024
Associate of Arts - Psychology
Northwest Florida State College
Niceville, FL05.2021
High School Diploma -
Baker School
Baker, FL06.2016
Skills
- Intervention Management
- Behavior Management
- Customer Inquiries
- Information Updates
- Telephone Etiquette
- Cash Drawer Management
- Credit and Cash Transactions
- Product Knowledge
- Cleaning and Sanitizing
- Stocking and Replenishing
Timeline
Registered Behavior Technician
Invo Progressus Therapy
10.2021 - 03.2022
Registered Behavior Technician
Behavior Builders
07.2021 - 08.2021
Crystal Caretaker
Triskele Cove
11.2020 - 01.2021
Laborer
Green-Simmons
11.2019 - 01.2020
Delinquency Control Counselor III
Navy Federal Credit Union
06.2019 - 09.2019
Service Advisor
Asurion
04.2018 - 06.2019
Cashier
Ritz Food Stores
04.2014 - 04.2018
Bachelor of Arts - Psychology
The University of West Florida
Associate of Arts - Psychology
Northwest Florida State College
High School Diploma -
Baker School
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