Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samantha Saucier

Quincy,MA

Summary

Hardworking employee enthusiastic about learning this field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in the restaurant and car industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Service Advisor

McGovern Auto Group
06.2022 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Service Advisor - Fleet Manager

Planet Subaru
09.2020 - 09.2021
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
  • Suggested actionable improvements to increase efficiency and reduce expenses.
  • Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
  • Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.

Bartender

Big Night Entertainment Group
09.2019 - 09.2021

Bartender

Greyhound Tavern
11.2019 - 09.2020

Bartender and Server

Alba Restaurant (Zef Cicchetti & Raw Bar)
06.2019 - 12.2019

Server

The Grafton Group
11.2018 - 06.2019

Server

75 Brand
11.2017 - 12.2018

Bartender

The Cottage
04.2018 - 11.2018

Bartender

3 Restaurant
08.2016 - 10.2017

Server

British Beer Company
11.2014 - 08.2016

Server

Toby Keith's I Love This Bar and Grill
05.2014 - 04.2015

Server

Yama Fuji
09.2013 - 09.2014

Server

The Pines Restaurant
01.2010 - 09.2013

Salesperson

Krazy Daisy Fashion Consignment
01.2012 - 02.2013

Education

No Degree - Nursing

Community College Of Rhode Island

High School Diploma -

North Smithfield High School
2012

Skills

Computer Skills

Multitasking and Organization

Vehicle assessment

Strong Work Ethic

Attention to Detail

Customer Retention

Customer Service

Warranty Claims Process Management

References

Available Upon Request

Timeline

Service Advisor

McGovern Auto Group
06.2022 - Current

Service Advisor - Fleet Manager

Planet Subaru
09.2020 - 09.2021

Bartender

Greyhound Tavern
11.2019 - 09.2020

Bartender

Big Night Entertainment Group
09.2019 - 09.2021

Bartender and Server

Alba Restaurant (Zef Cicchetti & Raw Bar)
06.2019 - 12.2019

Server

The Grafton Group
11.2018 - 06.2019

Bartender

The Cottage
04.2018 - 11.2018

Server

75 Brand
11.2017 - 12.2018

Bartender

3 Restaurant
08.2016 - 10.2017

Server

British Beer Company
11.2014 - 08.2016

Server

Toby Keith's I Love This Bar and Grill
05.2014 - 04.2015

Server

Yama Fuji
09.2013 - 09.2014

Salesperson

Krazy Daisy Fashion Consignment
01.2012 - 02.2013

Server

The Pines Restaurant
01.2010 - 09.2013

No Degree - Nursing

Community College Of Rhode Island

High School Diploma -

North Smithfield High School
Samantha Saucier