Samantha Saunders
Bardstown,KY
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
5
5
years of professional experience
Work History
Team Leader
GE Appliances
Louisville, KY
06.2023 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Customer Service Associate
Lowe's
Bardstown, KY
01.2020 - 05.2023
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Answered phone calls from customers promptly and courteously.
Education
Business Management
Western Kentucky University
Bowling Green, KY08-2026
High School Diploma -
Bethlehem High School
Bardstown, KY05-2022
Skills
- Client Service
- Mentoring
- Quality Improvement
- Team Supervision
- Customer Service
- Multi-Task Management
- Critical Thinking
- Data Entry
- Data Collection
- Paperwork Processing
- Retail sales customer service
Accomplishments
- African American Leadership Award (2018,2022)
References
References available upon request.
Timeline
Team Leader
GE Appliances
06.2023 - Current
Customer Service Associate
Lowe's
01.2020 - 05.2023
Business Management
Western Kentucky University
High School Diploma -
Bethlehem High School
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