Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Schaubroeck

Royston,GA

Summary

Creative problem-solver versed in customer service. Self-directed and successful Influencer with proven track record of working on social media projects from concept to completion while prioritizing and creatively problem-solving to get results. Develops, writes and curates content to inform and shape opinions.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Independent Beauty Consultant

Farmasi
01.2022 - Current
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Maintained counter and display areas for cleanliness and organization.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Demonstrated cosmetic application best practices to achieve desired styles.

Family Babysitter

Family Business
01.2012 - Current
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Helped children learn how to complete small chores appropriate for age level.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.

Cashier

Dunkin Donuts
06.2015 - 08.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Education

Current - Customer Service

Lanier Technical College
Barrow, GA
2022

GED -

Gwinnett Technical College
Lawrenceville, GA
09.2020

Dual Enrollment - Medical Assisting

Lanier Technical College
Barrow, GA
2016

Skills

  • Customer Relations
  • Product Location
  • Work Task Prioritization
  • Inventory Stocking
  • Cooperative Attitude
  • Merchandise Packaging
  • Customer Transactions
  • Cash Register Operation
  • Feedback Acceptance
  • Shipment Procedures
  • Promoting Loyalty
  • Basic Math Functions
  • Cash Drawer Management
  • Checks Validation
  • Bagging and Packaging
  • Customer Assistance
  • Answering Customer Questions
  • Payment Collection
  • Positive Interactions
  • Resolving Discrepancies
  • Guest Satisfaction
  • Billing and Payment Processing
  • Identification Checks
  • Professional Telephone Etiquette
  • Telephone Reception
  • Reading Comprehension
  • Social Perception
  • Updating Client Data
  • Suggestive Selling
  • Quality Assessments
  • Visual Storytelling
  • Coupon Handouts
  • Search Engine Optimization Practices
  • Purchase Incentives
  • Administrative Support
  • Social Media Content Writing
  • Customer Data Confidentiality
  • Customer Account Management
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Call Documentation
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Treatment Room Preparation
  • Completing Insurance Forms

Timeline

Independent Beauty Consultant

Farmasi
01.2022 - Current

Cashier

Dunkin Donuts
06.2015 - 08.2016

Family Babysitter

Family Business
01.2012 - Current

Current - Customer Service

Lanier Technical College

GED -

Gwinnett Technical College

Dual Enrollment - Medical Assisting

Lanier Technical College

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Samantha Schaubroeck