Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMANTHA SCHUMACHER

Chicago,IL

Summary

I am a dependable worker equipped for a fast-paced work environment. I serve customers effectively with attention to detail and with a hardworking approach. I seek out opportunities to go beyond basics, improve processes, and to increase customer satisfaction.

Overview

6
6
years of professional experience

Work History

Account Manager

Willow Insurance Group
Des Plaines, IL
09.2024 - Current
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Provided quotes and policy service requests for clients.
  • Issued new business while managing the current book of business.

INSURANCE PRODUCTION ASSISTANT

COUNTRY FINANCIAL INSURANCE
Prairie View, IL
12.2022 - 08.2024
  • I communicated with customers to aid them in quoting home, auto, and life.
  • I would submit policy changes and create presentations for both personal and commercial lines.

CLAIMS ASSOCIATE

STATE FARM INSURANCE
Bloomington , IL
03.2022 - 11.2022
  • During my role as a claims associate, I communicated with customers to aid them in their preceding actions after an accident.
  • I served as a guide for the customer to make sure their needs were taken care of.
  • I would get vehicle repairs and rentals set up, along with assisting them with any other questions they had.

RECEPTION TECHNICIAN

CSL PLASMA
Bloomington , IL
06.2021 - 03.2022
  • I communicated calmly with blood donors to promote a positive experience and generate repeat donations.
  • I prepared tools, equipment, and machinery to safely draw blood and transport samples.
  • I screened donors to ensure a safe donation, and answered telephone calls to provide information and to take messages.

CUSTOMER SERVICE REPRESENTATIVE

GCR Motors
06.2019 - 06.2020
  • Organized a customer callback program, and a customer email program to keep up with customer satisfaction.
  • I shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies.
  • I would work over summer breaks from college and when needed.

Education

BACHELOR'S DEGREE - History, Political Science

ILLINOIS STATE UNIVERSITY
Normal, IL
05-2021

Skills

  • Collaboration
  • Motivation
  • Creative thinking
  • Policy writing
  • Time management
  • Organization
  • Teamwork and planning
  • Presentation creation

Timeline

Account Manager

Willow Insurance Group
09.2024 - Current

INSURANCE PRODUCTION ASSISTANT

COUNTRY FINANCIAL INSURANCE
12.2022 - 08.2024

CLAIMS ASSOCIATE

STATE FARM INSURANCE
03.2022 - 11.2022

RECEPTION TECHNICIAN

CSL PLASMA
06.2021 - 03.2022

CUSTOMER SERVICE REPRESENTATIVE

GCR Motors
06.2019 - 06.2020

BACHELOR'S DEGREE - History, Political Science

ILLINOIS STATE UNIVERSITY

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