Samantha Sereseroz
Forney,TX
Summary
Results-driven, dependable professional seeking a position with administrative experience. Bringing strong clerical abilities and brilliant customer service skills to keep the office organized.
Overview
12
12
years of professional experience
Work History
Office Coordinator
Baylor Scott & White Medical Center
02.2021 - 08.2026
- Schedule, reschedule, and cancel employee health appointments.
- Assist new hires with completing I-9 forms and completing I-9 verification through the HireRight system.
- Guided new hires in completing I-9 forms and verified submissions through HireRight for compliance.
- Scanned and uploaded new-hire paperwork into designated systems for streamlined onboarding.
- Work in the myCority system to support employee health and onboarding processes.
- Assist new hires with accessing and managing their myCority accounts.
- Answer phones, direct calls, and greet and check in new hires.
- Managed office supply inventory and facilitated daily operations to ensure a well-functioning environment.
- Order and maintain office supplies and support daily office operations.
- Answer emails and reply back to new hires about appointment scheduling.
- Help new hires get scheduled for out of state lab work.
- Developed and maintained filing systems, improving document retrieval times and accuracy.
- Coordinated daily office operations to enhance workflow efficiency and staff productivity.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Help train other employee on the myCority.
- Help maintain the calendar with appointments.
- Help block the calendar for the office when closed and for meetings.
Guest Services
Aramark- Baylor Scott & White
07.2020 - 02.2021
- Delivered excellent guest services by answering inquiries from visitors.
- Conducted temperature checks to ensure safety
- Be a source of information to guests
- Give directions to the correct location
- Ensured guests wore masks upon entry
- Screen for COVID-19 Symptoms
- Answered visitor inquiries, ensuring a positive guest experience
Assistant Administrator
Randstad Agency/ Baylor Scott & White
02.2020 - 06.2020
- Organize and schedule appointments
- Collect I-9 Information
- Collected onboarding paperwork to facilitate smooth new hire integration
- Developed and maintained filing system to improve document retrieval
- Develop and Maintain a filing system
- Gathered required I-9 documentation to facilitate the onboarding process for new employees.
- Provides information by answering question and request
- Managed scheduling and coordination of appointments for healthcare providers.
- Trained new staff on office procedures and software utilization for improved workflow.
- Answers emails and replies to new hires about appointments.
Dispatcher
A-US Air Conditioning of Texas
04.2019 - 09.2019
- Receiving emergency and non-emergency calls.
- Receiving and dispatching orders for products or deliveries.
- Addressed problems and requests by transmitting relevant information and providing timely solutions.
- Determined call priority to ensure timely responses and service according to urgency and importance
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Addressing problems and requests by transmitting information or providing solutions.
- Entered data in computer system, maintaining logs and records of calls and activities for operational accuracy.
- Monitored incoming service calls and prioritized based on urgency and technician availability.
Activities Assistant
Rehabilitation & Wellness Centre Of Dallas
05.2016 - 03.2018
- Plan, develop, organize, implement, evaluate, and direct the activity programs of the facility.
- Collaborated in community planning to align facility services with resident and family needs.
- Participate in discharge planning, development, and implementation of activity care plans and resident assignments.
- Interview residents and families in a private setting.
- Complete forms and reports, and submit them to the Administrator.
- Engaged residents and families in the development of facility activity programs to enhance participation.
- Arrange transportation to other facilities and field trips.
- Facilitated coordination of activities among staff and residents. with other departments as necessary.
- Conducted interviews with residents to gather important activity information. or family members to obtain activity information.
- Refer residents/families to appropriate social service personnel when the facility does not provide the services or needs of the resident.
- Perform administrative requirements, such as completing necessary forms, reports, etc., and submitting such to the Administrator as required.
RECEPTIONIST/Medical Records Clerk
Rehabilitation & Wellness Centre Of Dallas
05.2014 - 03.2016
- Advise the administrator on federal and state laws concerning medical records.
- Reviewed discharge and death records and nursing unit records.
- Collected, assembled, checked, and filed resident charts and personnel records.
- Ensure that incomplete records/charts are returned to nursing service for correction.
- Developed procedures to ensure proper assembly, coding, signing, and indexing of records before filing.
- Assist the medical records clerk in maintaining a record of authorized information taken from charts/records (i.e., type information, name of recipient, date, department, etc.).
- Assisted in indexing medical records.
- Ensure that registries are properly maintained for admission and discharge of residents.
- Prepared medical records for court trials.
- Operated the paging and telephone system.
- Receives request from within the facility and locate personnel through paging system.
- Welcomed visitors at front desk, providing assistance and direction. Directs to appropriate office and/or resident room.
- Gives directions/information to visitors, guests, residents, sales representatives, etc.
- Offered beverages to visitors waiting for administrative personnel.
- Monitors presence and location of sale representatives in the facility.
- Issues and collect identification badges as representative's sign in/out.
- Reports suspicious persons/information to the supervisor immediately.
- Receives, sort and distribute mail as directed
Education
High School Diploma -
West Mesquite High School
Mesquite, TX05-2010
Skills
- Administrative Support
- Appointment scheduling
- Appointment management
- Document Management
- Calendar coordination
- Customer service
- Time Management
- Works well under pressure
- Communication
- Teamwork
- Adaptability
- Decision Making
- Conflict Resolution
- Creativity
Timeline
Office Coordinator
Baylor Scott & White Medical Center
02.2021 - 08.2026
Guest Services
Aramark- Baylor Scott & White
07.2020 - 02.2021
Assistant Administrator
Randstad Agency/ Baylor Scott & White
02.2020 - 06.2020
Dispatcher
A-US Air Conditioning of Texas
04.2019 - 09.2019
Activities Assistant
Rehabilitation & Wellness Centre Of Dallas
05.2016 - 03.2018
RECEPTIONIST/Medical Records Clerk
Rehabilitation & Wellness Centre Of Dallas
05.2014 - 03.2016
High School Diploma -
West Mesquite High School