Samantha Sharp
Moore,OK
Summary
Seeking a professional and long-term place of employment with possible advancements. Looking to use and expand my skill set. Dedicated to customer satisfaction and meeting business goals. Excellent in growing customer relationships and able to learn new tasks quickly.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
The Scion Group
06.2023 - Current
- Elevate employee and resident experience through data, conversations and collaboration with Customer Experience Manager.
- Proactively plan and execute annual turnover with the GM and Facilities Supervisor to ensure all team members and vendors have clear goals and expectations to meet deadlines.
- Enforce and comply with all late fees, Non-Sufficient Funds fees and collection policies, keeping delinquency below 2% by month-end.
- Ensure preparation of Month End reports, reconcile, and balance all accounts receivable is accurate.
- Deliver legal and resident notices and filed evictions in compliance with current policy and local ordinances, as well as manage all resident accounts and utility billing, coordinate accounts receivables and maintain regular auditing and documenting.
Leasing & Marketing Manager
Collier Companies
03.2022 - 06.2023
- Implement marketing and sales strategies to support YOY performance and revenue growth
- Instill positive customer relationships to maintain projected occupancy and renewal retention
- Empowered team to meet leasing goals by fostering a collaborative and energetic work environment
- Event planning and executing monthly marketing calendar, advertising on social media, marketing on/off campus and successfully executed resident and promotional events
- Scanning checks, posting rent charges and verified residents were compliant with liability insurance policies and delinquency
Leasing Specialist
The Scion Group
06.2020 - 03.2022
- Prioritize interactions and communication with customers to enhance the resident experience, while balancing leasing and operational duties
- Collaborated with management to train team members new to our community
- Executed operational duties including delinquency, inspections, and resident conflict
- Aided in sales and marketing strategies that resulted in exceeding YOY performance and revenue goals
- Assisted one of the most successful lease launch weeks in property history, resulting in a 13.16% increase ahead of YOY
Education
High School - undefined
Moore High School
02.2017
Skills
- Strong Communication
- Creative Thinking
- Delinquency
- Prioritization
- Marketing
- Renewal Retention
- Customer Service
- Team Leadership
- Entrata
References
- Cindy Martinez - Scion Director of Sales (915) 329-3594
- Ashton Adams- Property Manager at Hillpointe (405) 641-1774
- Amanda Tanner- Cardinal Area Manager (541) 515-5302
Timeline
Assistant General Manager
The Scion Group
06.2023 - Current
Leasing & Marketing Manager
Collier Companies
03.2022 - 06.2023
Leasing Specialist
The Scion Group
06.2020 - 03.2022
High School - undefined
Moore High School