Samantha Small
Portland
Summary
Results-driven professional with extensive experience in bartending and customer service. Skilled in managing cash transactions and delivering exceptional service in fast-paced settings. Committed to enhancing guest satisfaction and loyalty through effective multitasking and attention to detail.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Ponderosa Lounge
12.2024 - Current
- Delivered exceptional customer service by accurately taking and processing beverage orders.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Assisted in training new cocktail servers on menu offerings and service protocols.
- Collaborated with bartenders to ensure timely and efficient drink preparation during peak hours.
- Managed cash handling processes, including accurate transaction processing and balancing cash drawers.
- Provided recommendations on cocktail selections based on customer preferences and seasonal specials.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction.
- Developed strong knowledge of cocktail recipes, ingredients, and presentation techniques to improve service quality.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Fostered positive working relationship with kitchen staff to expedite food orders, enhancing dining experience.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
Cashier
Exit 16 Liquor Store
08.2022 - 12.2024
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at beginning and end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated smoother checkout process, trained new employees on POS systems.
Bartender
Sam's Hollywood Billiards
12.2021 - 02.2023
- Crafted and served high-quality cocktails, ensuring customer satisfaction and repeat business.
- Collaborated with kitchen staff to synchronize food and beverage orders efficiently.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new bartenders on drink preparation techniques and customer service protocols.
- Managed inventory levels, placing orders for supplies while minimizing waste and costs.
- Handled cash transactions accurately, ensuring balanced cash drawers at end of shifts.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Worked effectively in fast-paced environments.
- Handled lottery machines at the end of the night.
Bartender
Celebrities Parkway Grill
03.2020 - 11.2021
- Developed seasonal cocktail menus that enhanced customer experience and engagement.
- Provided exceptional customer service, resolving issues promptly to maintain a positive atmosphere.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Collaborated with kitchen staff to synchronize food and beverage orders efficiently.
- Completed requisitions to maintain required stock par levels.
Bartender
Quinn's Restaurant and Lounge
06.2019 - 03.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Upheld strict regulations for safe alcohol service and food safety.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Helped management plan and serve bar menu exceeding customer expectations.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Built relationships with vendors to manage orders and negotiate costs.
- Crafted and served high-quality cocktails, ensuring customer satisfaction and repeat business.
- Trained new bartenders on drink preparation techniques and customer service protocols.
Education
High School Diploma -
Frank Church High School
Boise, ID02-2018
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- High volume dining
- Speed and efficiency
- Menu memorization
- Cleaning and sanitization
- Efficient multitasking
- Reliability and punctuality
- Safe food handling
- Payment processing
- Tableside service
- Bar terminology
- Stress tolerance
- Food and beverage pairings
Accomplishments
- Resolved product issue through consumer testing.
- Increased revenue by implementing unique promotions.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Cocktail Server
Ponderosa Lounge
12.2024 - Current
Cashier
Exit 16 Liquor Store
08.2022 - 12.2024
Bartender
Sam's Hollywood Billiards
12.2021 - 02.2023
Bartender
Celebrities Parkway Grill
03.2020 - 11.2021
Bartender
Quinn's Restaurant and Lounge
06.2019 - 03.2020
High School Diploma -
Frank Church High School