Samantha Smerdel
Las Vegas,NV
Summary
Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
BG Staffing - BG Multifamily
Las Vegas, NV
06.2020 - Current
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Greeted potential tenants and provided information about the property.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Conducted tours of available apartments, highlighting features and amenities.
- Responded to tenant requests for maintenance services in a timely manner.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Updated resident data into property management software system daily.
- Tracked leads using CRM software and followed up with interested parties.
- Conducted background checks on applicants.
- Checked rental eligibility by following company's verification process.
- Received rent payments and tracked transactions in accounting software.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Assistant Manager
Phoenix Staffing
Las Vegas, Nevada
03.2019 - 06.2020
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Western High School
Las Vegas, NV06-2005
Graduate Certificate - Customer Service
Area Technical Trade Center
Las Vegas06-2005
Skills
- Customer service
- Lease negotiation
- Property management
- Advertising campaigns
- CRM software
- Data entry
- Conflict resolution
- Team leadership
- Training coordination
- Process improvement
- Sales reporting
- Tenant relations
- Maintenance coordination
- Property maintenance
- Property tours and inspections
- Maintenance requests
- Background checks
- Team building
- File management
Timeline
Leasing Consultant
BG Staffing - BG Multifamily
06.2020 - Current
Assistant Manager
Phoenix Staffing
03.2019 - 06.2020
High School Diploma -
Western High School
Graduate Certificate - Customer Service
Area Technical Trade Center