Samantha Smith
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Office Staff Member
Publix Super Markets Inc
09.2014 - Current
- Preforms Money services.
- Supervisory functions such as overrides, coaching and coordinating front end operations and delegating responsibility to cashiers and baggers.
- Book Keeping duties for $100k per day.
- Counting down tills and setting up tills for the following day.
- Recording and Filing money Service Reports.
- Trouble shooting accounting discrepancies as they arise.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Young Women Youth Program Leader
The Church Of Jesus Christ Of Latter-Day Saints
01.2017 - 12.2019
- Fostered environment to offer choices, incorporate team building and promote sense of belonging and group identity for female youth ages 12-18.
- Assisted in planning, organizing and implementing program activities in accordance with selected curricula to support program goals and incorporate needs and interests of members.
- Gathered information and feedback from members about needs and interests.
- Built recruitment and retention plans to maintain full roster of program participants.
Seminary Teacher
The Church Of Jesus Christ Of Latter-Day Saints
02.2016 - 01.2017
- Taught High School age students Gospel Principals at 5:45am Mon-Fri before they attended school.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and spiritual development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
Relief Society Sunday School Teacher
The Church Of Jesus Christ Of Latter-Day Saints
01.2015 - 02.2016
- Promoted a loving environment that invites spiritual discussion and learning.
- Prepared weekly lesson plans aligned with church teachings.
- Encouraged class participation to build member confidence and interest in church teachings.
- Adapted bible verses and lessons into stories and activities to help members comprehend scriptures.
Relief Society Sunday School Teacher
The Church Of Jesus Christ Of Latter-Day Saints
12.2020 - 11.2022
- Promoted a loving environment that invites spiritual discussion and learning.
- Prepared weekly lesson plans aligned with church teachings.
- Encouraged class participation to build member confidence and interest in church teachings.
- Adapted bible verses and lessons into stories and activities to help members comprehend scriptures.
Missionary
The Church Of Jesus Christ Of Latter-day Saints
02.2013 - 08.2014
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Trained multiple new missionaries on effectively sharing the Gospel to Spanish speakers in the Las Vegas community.
- Prepared and delivered mission-related presentations to church and community groups in English and Spanish.
- Facilitated and directed outreach events for local communities in Las Vegas.
- Implemented strategies for successful mission outreach to grow membership.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Presented mission-related topics at conferences to raise awareness and build networks.
- Supported religious leaders in performing various duties.
- Assisted with organizing religious activities and services.
- Prepared and distributed religious materials.
- Facilitated religious classes and forums.
- Attended meetings with religious leaders.
- Educated members of congregation on religious beliefs and practices.
- Maintained religious records and documents.
- Participated in religious ceremonies and events.
- Provided guidance to members of congregation.
- Wrote and delivered talks or sermons.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL12.2024
Associate of Arts - Psychology
St. Petersburg College
Clearwater, FL05.2021
High School Diploma -
Florida Virtual School
Orlando, FL06.2012
Skills
- Bilingual in Spanish and English
- Leadership
- Safe Deposit Box Oversight
- Funds Disbursement
- Good Listening Skills
- POS Inventory System Operation
- Financial Accounting
- Cultural Awareness
- Wire Transfer
Languages
Spanish
Professional Working
Certification
- Black Belt, Yoshu Kai Karate - 2010
Timeline
Relief Society Sunday School Teacher
The Church Of Jesus Christ Of Latter-Day Saints
12.2020 - 11.2022
Young Women Youth Program Leader
The Church Of Jesus Christ Of Latter-Day Saints
01.2017 - 12.2019
Seminary Teacher
The Church Of Jesus Christ Of Latter-Day Saints
02.2016 - 01.2017
Relief Society Sunday School Teacher
The Church Of Jesus Christ Of Latter-Day Saints
01.2015 - 02.2016
Customer Service Office Staff Member
Publix Super Markets Inc
09.2014 - Current
Missionary
The Church Of Jesus Christ Of Latter-day Saints
02.2013 - 08.2014
Bachelor of Arts - Psychology
University of South Florida
Associate of Arts - Psychology
St. Petersburg College
High School Diploma -
Florida Virtual School
- Black Belt, Yoshu Kai Karate - 2010
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