Samantha Smith
Raleigh,NC
Summary
Dynamic and adaptable professional with a proven track record, excelling in high-pressure environments through strong multitasking and complaint resolution skills. Demonstrated initiative by reducing wait times and enhancing customer satisfaction, leveraging interpersonal abilities and precise money handling. Achieved consistent customer service excellence, meeting and exceeding performance goals.
Overview
5
5
years of professional experience
Work History
To-Go Specialist
Olive Garden
Raleigh, NC / Wilmington, NC
10.2023 - Current
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
Server
Olive Garden
Raleigh, NC / Wilmington, NC
10.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Host
Buffalo Wild Wings
Wilmington, NC
09.2022 - 12.2023
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
To-Go Specialist
Buffalo Wild Wings
Wilmington, NC
09.2022 - 12.2023
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Observed diners to respond to additional requests and determine when meal completed.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
Cashier
Harris Teeter
Wilmington, NC
04.2020 - 11.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Cape Fear Community College
Wilmington, NC06.2020
Skills
- Strong multitasking
- Initiative-taking
- Quick Learner
- Flexibility
- Detail Oriented
- Service prioritization
- Money Handling
- Task Prioritization
- Interpersonal Skills
- Adaptability
- Complaint resolution
Timeline
To-Go Specialist
Olive Garden
10.2023 - Current
Server
Olive Garden
10.2023 - Current
Host
Buffalo Wild Wings
09.2022 - 12.2023
To-Go Specialist
Buffalo Wild Wings
09.2022 - 12.2023
Cashier
Harris Teeter
04.2020 - 11.2022
High School Diploma -
Cape Fear Community College