Samantha Smith
Catskill
Summary
Dynamic Sales Manager with a proven track record at Harbor Freight Tools USA, excelling in relationship building and sales team training. Achieved significant revenue growth through innovative strategies and exceptional product knowledge. Skilled in motivating teams and enhancing customer satisfaction, driving performance and loyalty in a competitive market.
Overview
8
8
years of professional experience
Work History
Sales Manager
Harbor Freight Tools USA
08.2023 - 12.2025
- Led sales team in achieving monthly targets through effective coaching and training initiatives.
- Developed and implemented promotional strategies to enhance product visibility and drive customer engagement.
- Analyzed market trends to inform pricing strategies, ensuring competitiveness within the tool industry.
- Fostered strong customer relationships, improving satisfaction and loyalty through tailored solutions and support.
- Collaborated with cross-functional teams to optimize inventory management and streamline operations.
- Conducted performance reviews, providing feedback to team members for continuous improvement and development.
- Utilized CRM systems to track sales activities, analyze data, and forecast future sales trends accurately.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Sales Supervisor
Harbor Freight Tools USA
12.2021 - 08.2023
- Supervised daily sales operations, ensuring team adherence to company policies and procedures.
- Trained new staff on product knowledge, sales techniques, and customer service standards.
- Monitored inventory levels and coordinated restocking efforts to optimize sales floor presentation.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
- Developed and implemented training programs to enhance team performance and customer engagement.
- Led weekly team meetings to discuss goals, share insights, and foster a collaborative environment.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management in setting sales targets and tracking progress toward achieving objectives.
Logistic Supervisor
Harbor Freight Tools USA
12.2019 - 12.2021
- Supervised daily logistics operations to ensure timely product delivery and inventory accuracy.
- Coordinated with cross-functional teams to optimize shipping schedules and reduce delays.
- Trained staff on safety protocols and efficient warehouse practices to enhance operational efficiency.
- Implemented process improvements that streamlined order fulfillment and reduced handling errors.
- Monitored inventory levels, ensuring product availability while minimizing excess stock.
- Led weekly team meetings to discuss workflow challenges and promote continuous improvement initiatives.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
Logistic Senior Associate
Harbor Freight Tools USA
12.2018 - 12.2019
- Led inventory management processes to optimize stock availability and reduce discrepancies.
- Implemented safety protocols, ensuring compliance with company standards and enhancing workplace safety.
- Mentored junior associates, providing training on tools and best practices for operational efficiency.
- Streamlined workflow procedures, improving team productivity and reducing turnaround times for project completions.
Logistic Associate
Harbor Freight Tools USA
07.2018 - 12.2018
- Coordinated inventory management processes to ensure accurate stock levels and timely replenishment.
- Operated warehouse equipment, including forklifts and pallet jacks, to facilitate efficient material handling.
- Assisted in processing incoming shipments, verifying product quantities and conditions for quality assurance.
- Implemented safety protocols, promoting a secure work environment and reducing workplace incidents.
Sales Associate
Harbor Freight Tools USA
04.2018 - 07.2018
- Assisted customers in selecting tools and equipment, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring product availability and visibility for customers.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to achieve store sales goals through effective communication.
Education
Bachelor of Arts - Early Childhood Care And Education
SUNY New Paltz
New Paltz, NY05.2021
High School Diploma -
Catskill Senior High School
Catskill, NY06.2017
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
Timeline
Sales Manager
Harbor Freight Tools USA
08.2023 - 12.2025
Sales Supervisor
Harbor Freight Tools USA
12.2021 - 08.2023
Logistic Supervisor
Harbor Freight Tools USA
12.2019 - 12.2021
Logistic Senior Associate
Harbor Freight Tools USA
12.2018 - 12.2019
Logistic Associate
Harbor Freight Tools USA
07.2018 - 12.2018
Sales Associate
Harbor Freight Tools USA
04.2018 - 07.2018
Bachelor of Arts - Early Childhood Care And Education
SUNY New Paltz
High School Diploma -
Catskill Senior High School