Samantha Sookdeo
Center Barnstead,NH
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
18
18
years of professional experience
Work History
Referral Coordinator
PMC Medical Group
Somersworth, NH
03.2024 - Current
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Performed data entry related to referrals into electronic health record systems.
- Ensured compliance with HIPAA regulations when handling patient information.
- Communicated regularly with patients regarding their care plans following a referral.
Receptionist Administrator
PMC Medical Group
Center Barnstead, NH
05.2022 - Current
- Maintained reception area cleanliness and tidiness.
- Ordered office supplies as needed and maintained inventory records.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Scheduled appointments and maintained calendars for staff members.
- Managed the distribution of incoming mail, faxes, and packages.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
High School Science Teacher
Strafford Learning Center
Somersworth, NH
08.2021 - 03.2022
- Created and administered assessments to measure student understanding of course material.
- Advised students on college admissions requirements related to science courses.
- Integrated technology into lessons for enhanced learning opportunities.
- Maintained classroom discipline while creating a positive learning environment.
- Reviewed student work for accuracy and provided feedback for improvement.
- Collaborated with other teachers and administrators to develop curriculum.
- Maintained accurate records of student grades and attendance.
- Organized field trips, laboratory experiments, and other hands-on activities.
Middle School Science Teacher
Barnstead Elementary School
Barnstead, NH
08.2020 - 06.2021
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Facilitated activities that developed students' physical, emotional, and social growth.
- Devised lesson plans aligned with curriculum and met varying student needs.
- Used videos, lectures and moderated discussions to engage students during class.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Compiled, administered and graded examinations and other assigned work.
Combat Medic (68W)
Army
Fort Benning, GA
07.2006 - 09.2014
- Developed plans for medical support of training exercises involving large numbers of personnel.
- Stocked supplies and maintained an inventory of all medicines used during operations.
- Administered intravenous fluids or injections when necessary to treat patients.
- Instructed troops on basic medical aid procedures such as cardiopulmonary resuscitation and first-aid techniques.
- Responded quickly to calls for assistance from fellow medics stationed at remote locations who needed help treating casualties or managing mass casualties situations.
- Supervised junior medics assigned to my unit during field operations ensuring proper implementation of safety rules and regulations.
- Coordinated with higher headquarters to arrange evacuation helicopters for urgent cases requiring specialized care at hospitals located far away from our base camp.
- Operated radio systems to send messages regarding casualty evacuation requests or any other medical emergencies that arise during operations.
- Communicated with physicians regarding patient care requirements and directed their actions in accordance with established protocols.
- Performed emergency life support and treated sick and injured persons at remote locations.
- Responded promptly to emergency calls and drove ambulance safely to site.
Paraprofessional
Sau 56
Somersworth, NH
09.2013 - 06.2014
- Provided guidance to students in the classroom setting.
- Monitored student progress and provided feedback to teachers and parents.
- Supervised small groups of students during instruction time.
- Helped implement behavior management strategies for individual students.
Education
Bachelor of Arts - Biology And Secondary Education
Franklin Pierce University
Rindge, NH05-2020
Master of Science - Forensic Science
Grand Canyon University
Phoenix, AZSkills
- Multi-line phone proficiency
- Appointment Scheduling
- Caseload Management
- Medical Terminology
- HIPAA Regulations
- Referral tracking
- Critical Thinking
- Decision-Making
- Quality Control
- Task Prioritization
- Team Collaboration
- Training and mentoring
Timeline
Referral Coordinator
PMC Medical Group
03.2024 - Current
Receptionist Administrator
PMC Medical Group
05.2022 - Current
High School Science Teacher
Strafford Learning Center
08.2021 - 03.2022
Middle School Science Teacher
Barnstead Elementary School
08.2020 - 06.2021
Paraprofessional
Sau 56
09.2013 - 06.2014
Combat Medic (68W)
Army
07.2006 - 09.2014
Bachelor of Arts - Biology And Secondary Education
Franklin Pierce University
Master of Science - Forensic Science
Grand Canyon University
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