SAMANTHA SOUZA
Santa Clara,CA
Summary
Knowledgeable and Licensed Esthetician that loves helping clients regain their self confidence in their skin while also educating them in the best self care practices that yield lasting results. I am highly motivated and detail oriented, I strive to consistently deliver exceptional customer service and develop positive client relationships. I have a strong commitment to continue learning and I will always stay up to date with industry advancements. I'd like to secure a position that will lead to a lasting work relationship where my extensive customer service experience can be fully utilized to enhance the company brand name and reputation.
SS SAMANTHA SOUZA srsouza10@yahoo.com (408)-712-6649
Overview
3
3
years of professional experience
1
1
Certification
Work History
Esthetician
Esthetix
07.2024 - Current
- Welcomed clients arriving for appointments.
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
Banquet Server
Maggianos
05.2023 - Current
- Arranged linens and table settings according to seating plan and event theme
- Provided friendly, courteous service to create memorable moments for guests
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Served appetizers, delivered entrees and refilled beverages for banquet guests
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a neat and attractive sales environment, and assisted in setup of visual displays
- Manage over 50 phone calls a day to accommodate guests
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Server
Eureka
04.2023 - 05.2023
Administrative Assistant
Flemings Steakhouse
08.2021 - 03.2023
- Client Needs Assessment
- Excellent team player
- Sanitization
- Specialized in makeup application
- Analyze clients skin and customize facial treatment plan
- Managed filing system, entered data and completed other clerical tasks
- Processed customer orders accurately and within agreed timeframes.
Education
Esthetician License - Esthetics
Cinta Aveda Institute
San Jose, CA03.2024
Skills
- Schedule Management
- Employee Communications
- Chemical facial peels
- Spa treatment services expert
- Infection Control
Certification
- PCA Chemical Peel Certified
Timeline
Esthetician
Esthetix
07.2024 - Current
Banquet Server
Maggianos
05.2023 - Current
Server
Eureka
04.2023 - 05.2023
Administrative Assistant
Flemings Steakhouse
08.2021 - 03.2023
Esthetician License - Esthetics
Cinta Aveda Institute