SAMANTHA SPRAGUE
Bozeman,MT
Summary
Dynamic and motivated server with an engaging personality and a flexible approach to customer service. Recognized for an upbeat demeanor, friendliness, and the ability to anticipate customer needs, ensuring memorable and enjoyable dining experiences. Committed to fostering a welcoming atmosphere while delivering exceptional service that exceeds expectations. Proven track record of building rapport with guests, enhancing overall satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SERVER
The Funky Taco
Boise, ID
09.2024 - Current
- Greeted customers promptly and energetically
- Satisfied customers with fast, friendly food service.
- High stress, fast paced environment. Handled all situations stress free
- Communicated professionally with customers, colleagues, and supervisors.
- Provided exceptional customer service by addressing and resolving guest concerns or complaints.
- Processed credit card transactions, gift cards, and cash payments.
- Followed safety, sanitization and food handling guidelines.
- Took accurate food and drink orders from patrons utilizing POS system.
SERVER, BARTENDER
Spur Saloon
Bozeman, MT
07.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing walk-in business.
SERVER, CASHIER, EXPO
Thai Basil
Bozeman, MT
06.2021 - 07.2023
- Set positive tone for entire experience as first point of contact for incoming guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
SERVER
Bozeman Lodge: Assisted Living
Bozeman, MT
10.2019 - 09.2020
- Cultivated warm relationships with regular guests.
- Maintained a clean and orderly dining area for an enjoyable dining experience.
- Helped residents with dietary restrictions, allergies and intolerances by offering menu suggestions.
Education
Bachelor of Arts (B.A.) - Communications
Southern New Hampshire University
05-2028
High School Diploma - undefined
Gallatin High School
Bozeman, MT06-2023
Skills
- Exceptional Customer Service
- Strong Work Ethic
- Order accuracy
- Teamwork and Collaboration
- Cleanliness standards
- Multitasking
- Suggestive Selling
- Guest engagement
- Point of sale (POS) system operations
- High volume dining
- Beverage preparation
Certification
Montana Alcohol Server / Seller Certification, 2026-12-31
Timeline
SERVER
The Funky Taco
09.2024 - Current
SERVER, BARTENDER
Spur Saloon
07.2023 - 09.2024
SERVER, CASHIER, EXPO
Thai Basil
06.2021 - 07.2023
SERVER
Bozeman Lodge: Assisted Living
10.2019 - 09.2020
High School Diploma - undefined
Gallatin High School
Bachelor of Arts (B.A.) - Communications
Southern New Hampshire University