Samantha Stanton
Breinigsville,PA
Summary
Dynamic Medical Assistant with extensive experience at Kidney Care Specialists, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in managing medical records and fostering trust, ensuring a seamless clinic workflow and optimal patient care.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Kidney Care Specialists
Allentown, PA
10.2024 - Current
- Assisted in patient intake and data entry, ensuring accurate medical records management.
- Conducted routine vital sign assessments, supporting physicians with timely patient care.
- Educated patients on treatment plans and medication adherence to enhance compliance.
- Coordinated appointment scheduling, optimizing clinic workflow and reducing wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Secretary
Kidney Care Specialists
Allentown, PA
12.2020 - Current
- Managed patient scheduling and appointments, ensuring efficient office operations.
- Handled patient inquiries and provided information regarding treatment options and services.
- Maintained accurate medical records, ensuring compliance with privacy regulations.
- Coordinated communication between patients and healthcare providers to enhance care delivery.
- Trained new staff on office protocols, fostering a collaborative work environment.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced office productivity by handling high volume of callers per day.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
Audits/Compliance Specialist
All American Medical
Riegelsville, PA
01.2013 - 03.2020
- Ensured compliance with regulatory standards through thorough documentation and record-keeping practices.
- Developed and implemented training programs to enhance staff understanding of compliance regulations.
- Conducted regular audits to identify areas of non-compliance and recommended improvement strategies.
- Collaborated with cross-functional teams to address compliance issues and streamline processes.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Performed quality reviews to uncover workflow and communication issues.
- Managed quality programs to reduce overdue compliance activities.
Barista
Stop and Shop Supermarket
07.2008 - 01.2013
- Prepared and served high-quality beverages to customers efficiently.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted customers with product selection and provided exceptional service to enhance satisfaction.
- Operated espresso machines and brewing equipment, ensuring optimal functionality and quality output.
- Collaborated with team members to manage inventory levels and restock supplies as needed.
- Trained new baristas on beverage preparation techniques and customer service protocols effectively.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma - Liberal Arts
Phillipsburg High School
Phillipsburg, NJ06.2006
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Timeline
Medical Assistant
Kidney Care Specialists
10.2024 - Current
Medical Secretary
Kidney Care Specialists
12.2020 - Current
Audits/Compliance Specialist
All American Medical
01.2013 - 03.2020
Barista
Stop and Shop Supermarket
07.2008 - 01.2013
High School Diploma - Liberal Arts
Phillipsburg High School